Is the Travel Assistance Advisor position at Xodus Travel Services Inc. fully remote?

Yes, this Travel Assistance Advisor position at Xodus Travel Services Inc. is a remote position. The role is available for candidates in Canada.

Is this a full-time or part-time Travel Assistance Advisor role?

This is a full-time Travel Assistance Advisor position at Xodus Travel Services Inc..

What is the salary range for the Travel Assistance Advisor position?

The salary range for this Travel Assistance Advisor role is CAD 45k - CAD 47.5k.

How do I apply for the Travel Assistance Advisor position at Xodus Travel Services Inc.?

You can apply for this Travel Assistance Advisor position by clicking the "Apply Now" button on this page, which will take you to Xodus Travel Services Inc.'s application portal.

Travel Assistance Advisor at Xodus Travel Services Inc.

Canada

CAD 45k - CAD 47.5k

<div><div><div><div><div><div><link href="https://static.workforcenow.adp.com/mas/mdf-components/25.10.27/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"><span style="font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;"><link href="https://static.workforcenow.adp.com/mas/mdf-components/25.10.27/styles/froala_style.min.css" rel="stylesheet" type="text/css"></span><div class="fr-view"><p id="isPasted" style="line-height: 1.5;"><span style="font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;"><strong>Who we are</strong></span></p><p style="line-height: 1.5;"><span style="font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;">Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world. Be a part of the solution.</span></p><p style="line-height: 1.5;"><span style="font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;"><strong>About the role</strong></span></p><p style="line-height: 1.5;"><span style="font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;">As a Travel Assistance Advisor, you will be responsible for directly assisting Canadian travelers who are experiencing medical emergencies, interruptions, and loss of personal items abroad. Our Travel Assistance Advisors are the heartbeat of our customer experience. This isn't your typical contact center role – it's an opportunity to be a digital-savvy problem solver, a compassionate guide, and a brand ambassador all rolled into one.</span></p><p style="line-height: 1.5;"><span style="font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;">Note: this role will require shift flexibility, including, but not limited to days, afternoons, and intermittent weekends and holidays. </span></p><p style="line-height: 1.5;"><span style="font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;"><strong>What you'll do</strong></span></p><ul type="disc"><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Leverage omni-channel communication utilizing various channels and emerging digital platforms to meet our customers where they are</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Connect sick and injured travelers to medical treatment with a telemedicine physician, or to nearby clinics and hospitals</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Leverage your in-depth knowledge of insurance products to ensure customers understand their travel coverage</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Be the calm in the storm for travelers facing emergencies abroad, providing empathetic support and swift resolution</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Transform complex travel and insurance queries into clear, actionable solutions</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Continuously expand your expertise in travel trends, insurance products, and digital technologies</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Be available to work various shifts, including intermittent evenings and weekends</li></ul><p style="line-height: 1.5;"><span style="font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;"><strong>The skills you bring</strong></span></p><ul type="disc"><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Previous customer service experience</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Contact Centre experience is an asset</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Knowledge of medical terminology or health care administration is an asset</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Proficiency in a second language (French, Spanish) is an asset</li></ul><p style="line-height: 1.5;"><span style="font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;"><strong>What’s in it for you</strong></span></p><ul type="disc"><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Competitive salary, health, and dental benefits</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Flexible work hours</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">Career learning and development support</li><li style="font-family: arial, sans-serif; line-height: 1.5; color: rgb(0, 0, 0); font-size: 14px;">A supportive and collaborative work environment</li></ul><p style="line-height: 1.5;"><span style="font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;"><strong>What’s important to us</strong></span></p><ul type="disc"><li data-pasted="true" style="color: rgb(0, 0, 0); line-height: 1.5; font-family: arial, sans-serif; font-size: 14px;"><strong><em>Looking around corners:</em></strong> We want people who can anticipate challenges and opportunities, act with a sense of urgency, and take ownership of their work and outcomes.</li><li style="color: rgb(0, 0, 0); line-height: 1.5; font-family: arial, sans-serif; font-size: 14px;"><strong><em>Creative problem solving:</em></strong> We want people who can think outside the box, generate novel ideas, and find effective solutions to complex and dynamic problems.</li><li style="color: rgb(0, 0, 0); line-height: 1.5; font-family: arial, sans-serif; font-size: 14px;"><strong><em>Understand and exceed client and consumer expectations:</em></strong> We want people who can listen to and empathize with our clients and consumers, deliver high-quality products and services, and seek continuous feedback and improvement.</li><li style="color: rgb(0, 0, 0); line-height: 1.5; font-family: arial, sans-serif; font-size: 14px;"><strong><em>Be a team player:</em></strong> We want people who can collaborate and communicate well with others, respect diversity and inclusion, and contribute to a positive and supportive work environment.</li></ul><p style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px;"><br></span></p><div data-pasted="true" style='box-sizing: inherit; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(89, 89, 89); font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div style="box-sizing: inherit; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;"><p style="box-sizing: inherit; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.5; font-size: 0.875rem; color: rgb(89, 89, 89); margin-block-end: 0.75rem;"><span style="color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px;">Xodus Travel Services Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at <a href="mailto:talent@xodus.ca" target="_blank" data-pasted="true" style="font-size: 14px;">talent@xodus.ca</a>. Our Talent Acquisition team reviews all applications and a hiring manager always makes the final hiring decision. On occasion, we also use AI-assisted tools to help review applications. <br></span></p></div></div><div style='box-sizing: inherit; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(89, 89, 89); font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;'><br style="box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(89, 89, 89); font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></div></div></div></div></div></div></div></div>

Apply Now

Remote Opportunity

Travel Assistance Advisor

Join Xodus Travel Services Inc. as a entry professional working remotely from Canada. Explore the role, benefits, and apply in one place.

Travel Assistance Advisor

Xodus Travel Services Inc.

Full Time

CAD 45k - CAD 47.5k

1 weeks ago

• • Who we are Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic.

Canada

Engineering

Entry

Customer Service

Problem Solving

Communication

+5 more

Job Description

Who we are

Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world. Be a part of the solution.

About the role

As a Travel Assistance Advisor, you will be responsible for directly assisting Canadian travelers who are experiencing medical emergencies, interruptions, and loss of personal items abroad. Our Travel Assistance Advisors are the heartbeat of our customer experience. This isn't your typical contact center role – it's an opportunity to be a digital-savvy problem solver, a compassionate guide, and a brand ambassador all rolled into one.

Note: this role will require shift flexibility, including, but not limited to days, afternoons, and intermittent weekends and holidays.

What you'll do

Leverage omni-channel communication utilizing various channels and emerging digital platforms to meet our customers where they are
Connect sick and injured travelers to medical treatment with a telemedicine physician, or to nearby clinics and hospitals
Leverage your in-depth knowledge of insurance products to ensure customers understand their travel coverage
Be the calm in the storm for travelers facing emergencies abroad, providing empathetic support and swift resolution
Transform complex travel and insurance queries into clear, actionable solutions
Continuously expand your expertise in travel trends, insurance products, and digital technologies
Be available to work various shifts, including intermittent evenings and weekends

The skills you bring

Previous customer service experience
Contact Centre experience is an asset
Knowledge of medical terminology or health care administration is an asset
Proficiency in a second language (French, Spanish) is an asset

What’s in it for you

Competitive salary, health, and dental benefits
Flexible work hours
Career learning and development support
A supportive and collaborative work environment

What’s important to us

Looking around corners: We want people who can anticipate challenges and opportunities, act with a sense of urgency, and take ownership of their work and outcomes.
Creative problem solving: We want people who can think outside the box, generate novel ideas, and find effective solutions to complex and dynamic problems.
Understand and exceed client and consumer expectations: We want people who can listen to and empathize with our clients and consumers, deliver high-quality products and services, and seek continuous feedback and improvement.
Be a team player: We want people who can collaborate and communicate well with others, respect diversity and inclusion, and contribute to a positive and supportive work environment.

Xodus Travel Services Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at talent@xodus.ca. Our Talent Acquisition team reviews all applications and a hiring manager always makes the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

Skills

Customer Service

Problem Solving

Communication

Digital Literacy

Medical Terminology

Health care administration

Insurance product knowledge

Empathetic support

Ready to Apply?

Join Xodus Travel Services Inc. today

Salary Range

CAD 45k - CAD 47.5k

Posted 1 weeks ago

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