Multifamily Agency Loan Asset Manager at Zions Bancorporation

United States

$120k - $130k

<p><strong>Multifamily Agency Loan Asset Manager (Agency Servicing)</strong></p><p>Zions Capital Markets is developing a leading agency lending and asset management platform as a bank-sponsored dual GSE license holder with Fannie Mae and Freddie Mac. As part of this buildout, we are establishing a high-quality and asset management function designed to deliver institutional execution, strong portfolio performance, and best-in-class borrower experience.</p><p><strong>Team Overview</strong></p><p>The Asset Management group oversees loans from closing through repayment, serving as the primary interface between borrowers, the agencies, and internal stakeholders. The platform supports a growing portfolio of multifamily loans and is focused on operational rigor, proactive risk management, and responsive client service.</p><p><strong>Role Summary</strong></p><p>The Multifamily Agency Loan Asset Manager will focus on transactional asset management and borrower requests, supporting the administration of a multifamily loan portfolio. This role is ideal for a professional with agency experience who is comfortable managing detailed workflows, interpreting loan documents, and coordinating across stakeholders.</p><p>As a member of a growing platform, this position also offers exposure to process development and platform scaling initiatives, with a clear path toward increased responsibility over time.</p><p><strong>Key Responsibilities</strong></p><ul><li>Transaction Management</li><li>Evaluate and execute borrower-driven requests in accordance with loan agreements and the applicable GSE standards</li><li>Manage transactions from initial request through final resolution, ensuring accuracy, completeness, and timely execution</li><li>Review a variety of requests, including but not limited to:</li><li>Ownership changes and equity transfers</li><li>Property management updates</li><li>Loan assumptions</li><li>Collateral releases and easement requests</li><li>Lease approvals and property-level consents</li><li>Loan modifications, extensions, and restructurings</li><li>Insurance-related claims and disbursements</li><li>Assess transaction risk and ensure consistency with agency guidelines and firm credit standards</li><li>Escalate complex issues appropriately and contribute to solution development</li></ul><p><strong>Portfolio Oversight &amp; Asset Management Support</strong></p><ul><li>Maintain ongoing awareness of borrower performance and compliance with loan covenants</li><li>Work with Subservicers on certain requests and approvals</li><li>Identify emerging risks or performance issues</li><li>Respond to borrower inquiries and provide clear guidance on GSE requirements and the transaction processes</li><li>Support portfolio-level initiatives, including reporting, data integrity, and operational improvements</li><li>Participate in broader asset management activities when needed, such as financial reviews, inspections, or watchlist discussions</li></ul><p><strong>Platform Development &amp; Collaboration</strong></p><ul><li>Work closely with internal teams including originations, underwriting, servicing/asset management operations, and capital markets</li><li>Contribute to process refinement, documentation standards, and workflow enhancements as the platform scales</li><li>Support initiatives related to automation, data quality, and reporting infrastructure</li><li>Maintain strong working relationships with borrowers, legal counsel, third-party vendors, and agency contacts</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in finance, real estate, economics, or a related field</li><li>Approximately 3+ years of relevant experience in commercial real estate asset management, servicing, or underwriting</li><li>Prior experience working with agency loan servicing (Fannie Mae and/or Freddie Mac) preferred</li><li>Demonstrated exposure to borrower consent processing or transactional asset management</li></ul><p><strong>Core Competencies</strong></p><ul><li>Ability to analyze loan structures and interpret legal documentation in a practical, transaction-oriented context</li><li>Strong quantitative and analytical skills, including comfort with financial statements and property-level performance metrics</li><li>High attention to detail and the ability to manage multiple concurrent requests in a deadline-driven environment</li><li>Effective written communication skills, particularly in preparing clear and concise transaction summaries</li><li>Strong interpersonal skills with a client-focused mindset</li><li>Proactive approach to problem-solving, with the ability to navigate ambiguity and develop practical solutions</li><li>Team-oriented, with the ability to collaborate across functions and contribute to a growing platform</li><li>Demonstrated ownership, accountability, and commitment to continuous improvement</li></ul><p>&nbsp;</p><p><strong>Location:</strong></p><p>This role can be located anywhere in the U.S.</p><p>&nbsp;</p><p><strong>Pay Range (Depending upon relatable skills and experience): </strong>$120,000 - $130,000</p><p>&nbsp;</p><p><strong>Benefits:</strong></p><ul><li>Medical, Dental, and Vision Insurance – START DAY ONE!</li><li>Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance</li><li>Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts</li><li>Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays</li><li>401(k) plan with company match and Profit Sharing</li><li>Mental health benefits, including coaching and therapy sessions</li><li>Tuition Reimbursement for qualifying employees</li><li>Employee Ambassador preferred banking products</li></ul><p>&nbsp;</p>