Customer Admin Support at 24x7 Direct
Worldwide
<p>This is a remote position.</p> <b>Philippine-based Filipino applicants.</b><b><br></b> <h2>Role Overview<br></h2> <p>We are seeking a detail-oriented and highly organized Administrative & Customer Support Specialist to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.<br></p> <br> <h2>Key Responsibilities<br></h2> <h3>Administrative & Customer Support<br></h3> <ul> <li>Triage incoming phone calls, customer enquiries, and emails.<br></li> <li>Handle order-taking, sales support, and general customer service interactions.<br></li> <li>Maintain database accuracy and hygiene.<br></li> <li>Record and track consumer feedback received via phone, email, and web submissions.<br></li> <li>Manage customer complaint resolution and coordinate product reimbursements.<br></li> <li>Attend regular team and stakeholder meetings as required.<br></li> </ul> <h3><br></h3> <b>Order Management & Logistics</b><b><br></b> <ul> <li>Perform order keying, validation, and discrepancy highlighting.<br></li> <li>Issue short supply notifications and follow up on reorder availability.<br></li> <li>Process order invoicing through relevant portals and maintain dispatch records.<br></li> <li>Book delivery timeslots with transport providers.<br></li> <li>Provide backup support for key logistics functions.<br></li> </ul> <h3><br></h3> <b>Accounts & Reporting</b><b><br></b> <ul> <li>Perform accounts receivable–related tasks.<br></li> <li>Monitor retailer sales trends and demand using available data sources.<br></li> <li>Prepare weekly customer reports and forecasts.<br></li> <li>Assist with month-end report downloads and data preparation.<br></li> </ul> <h3><br></h3> <b>Digital Content & Market Support</b><b><br></b> <ul> <li>Upload and manage recipe content from Instagram to the company website.<br></li> <li>Review customer websites to ensure images and data accuracy.<br></li> <li>Conduct market research to support business initiatives.<br></li> </ul> <br> <br> <h3>Requirements</h3> <ul> <li><b>Intermediate proficiency in Microsoft Office.<br></b></li> <li><b>Strong verbal and written communication skills.<br></b></li> <li><b>Detail-oriented with a high level of accuracy and adherence to procedures.</b><br></li> <li>Demonstrates integrity, professionalism, and reliability.<br></li> <li>Proactive and results-driven; takes initiative to complete tasks.<br></li> <li>Effectively manages multiple priorities and deadlines in fast-paced environments.<br></li> <li>Builds and maintains positive, collaborative working relationships.<br></li> </ul> <br> <b>Work Environment & Expectations</b><b><br></b> <br> While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.<br> <br> ✅ This role requires:<br> <br> • Discipline and commitment to set working hours (strict shift times, not flexible)<br> • Use of time tracking software during work hours<br> • Active participation in team and client calls with your camera ON<br> • Consistent availability and responsiveness throughout your shift<br> • Treating this as a long-term, full-time job—not a side gig or freelance task<br> <br> ⏱ Payroll is processed bi-monthly.<br> <br> We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.<br> <br> <br> <br> <h3>Benefits</h3> <b>1. Monthly Salary: Php 30,000</b><b><br></b>2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month<br>3. You will be paid extra for overtime and Philippines' public holidays<br>4. Probation: 6 months and after Probation <br> <ul> <li>10 days annual leave credits<br></li> <li>5 days of sick leave<br></li> </ul> <br> <b>5. HMO offered after 6-months probation</b><b><br></b> 6. Eligible for 13th Month Pay after 30 days<br> 7. Annual salary review<br> 8. Laptop provided after 30 days<br> 9. Permanent work-from-home role. You will have to use your own internet.<br> <b>10. SHIFT TIMES: 5 AM to 2 PM Philippine time, Monday to Friday</b><br> <br>
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