AI Engineer - REMOTE USA at Acliviti Consulting Group, LLC

United States

<p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">AI Engineer - Cognigy&nbsp;</span></strong></p> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">100% remote </span></strong></p> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">1099 Contractor </span></strong></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Why We’re Different:&nbsp;</span></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">&nbsp;</span></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.&nbsp;</span></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">We Are:&nbsp;</span></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Experts in customer experience delivering operational and technical transformation</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Boardroom translators - connecting CX vision, technical platforms, and financial value</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Outcome-driven professionals who know 95% of spend is on human capital, not just tech</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Remote-first and cross-functional, with deep expertise across industries</span></li> </ul> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Our Clients Are:&nbsp;</span></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Enterprise organizations modernizing their customer engagement ecosystem</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">CX, IT, Operations, and Finance leaders seeking true stakeholder alignment</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Teams navigating complex transformation programs with high visibility and high stakes</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Businesses who need business cases, vendor guidance, and enterprise-class execution</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Companies looking to optimize revenue &amp; cost models, reduce friction, and drive customer growth</span></li> </ul> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">How We Solve:&nbsp;</span></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">We lead clients through a continuous improvement cycle with three integrated service areas:&nbsp;</span></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Strategy: We help clients define where they’re going - and how to get there.&nbsp;</span></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Customer Experience Design</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Performance Optimization</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Transformation Capabilities</span></li> </ul> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Execution: We lead execution across people, platforms, and processes.&nbsp;</span></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Technical Platform &amp; Capabilities</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Operational Management</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Data &amp; Analytics</span></li> </ul> <p style="margin: 0cm; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Managed Solutions &amp; Support: We stay engaged post-launch to ensure long-term success.&nbsp;</span></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Operational &amp; Technical Oversight</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Outcome &amp; Expense Management</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 44px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black;">Artificial Intelligence &amp; Data Segmentation</span></li> </ul> <p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11.0pt; font-family: Aptos, sans-serif;">The ideal candidate should have demonstrated experience with <strong><span style="font-family: Aptos, sans-serif;">conversational AI, virtual agents, LLMs, APIs, integrations, and software engineering</span></strong> and be capable of learning the Cognigy platform quickly.</span></p> <p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11.0pt; font-family: Aptos, sans-serif;">Experience with platforms such as <strong><span style="font-family: Aptos, sans-serif;">Dialogflow, Microsoft Copilot Studio, Amazon Lex, Google CCAI, Kore.ai, IBM Watson, Yellow.ai, Voiceflow, or similar conversational AI platforms</span></strong> would be considered relevant transferable experience.</span></p> <p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11.0pt; font-family: Aptos, sans-serif;">The successful candidate will have strong AI engineering and integration fundamentals and the ability to quickly learn and apply those skills within the Cognigy platform.</span></p> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">Conversational AI &amp; Automation</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience designing and developing conversational AI, chatbots, virtual agents, or voice assistants </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of conversational flows, dialogue management, intents, and business logic </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience working with Generative AI and Large Language Models (LLMs) </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Prompt engineering and LLM configuration </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of AI response validation, guardrails, fallback logic, and escalation </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience optimizing AI interactions based on performance and user feedback </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of voice AI, speech recognition, and text-to-speech is a plus </span></li> </ul> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">Programming &amp; Software Engineering</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Strong JavaScript / TypeScript or comparable programming experience </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Python experience preferred </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Strong understanding of software development fundamentals </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Ability to develop and consume REST APIs </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience working with JSON, webhooks, and event-driven integrations </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience with Git/GitHub or similar source-control platforms </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Strong debugging and troubleshooting skills </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Ability to work within established development standards and frameworks </span></li> </ul> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">API &amp; Systems Integration</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience integrating applications with enterprise systems </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Strong understanding of REST APIs, authentication, webhooks, and data exchange </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience integrating CRM, ERP, databases, or other backend applications </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience working with third-party SaaS platforms </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of OAuth, API keys, tokens, and other authentication mechanisms </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience integrating AI solutions into existing technology ecosystems </span></li> </ul> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">AI / LLM Technologies</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience working with one or more LLM platforms </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">OpenAI / Azure OpenAI, Anthropic, Google Gemini, or similar experience </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of prompt engineering and LLM behavior </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience with RAG / knowledge retrieval is preferred </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of embeddings and vector databases is a plus </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience implementing AI agents or agentic workflows is a plus </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of AI safety, security, privacy, and governance </span></li> </ul> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">Cloud &amp; Technical Environment</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience working with AWS, Azure, or GCP </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of cloud-based application architecture </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Familiarity with Docker/containerized applications </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of CI/CD concepts </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience working across Development, QA, UAT, and Production environments </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Familiarity with logging, monitoring, and application troubleshooting </span></li> </ul> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">Testing &amp; Quality</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience creating and executing test cases for software or AI applications </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Conversational AI testing and validation </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">API and integration testing </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Regression testing </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Performance and reliability testing </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Ability to identify root causes and resolve technical defects </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience analyzing AI/conversation performance and identifying opportunities for improvement </span></li> </ul> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">Agile &amp; Delivery</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience working in an Agile/Scrum development environment </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience with Jira or similar project management tools </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Ability to translate requirements into technical solutions </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience working from user stories and acceptance criteria </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Ability to estimate development effort </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Strong documentation skills </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Ability to work collaboratively with Architects, PMs, Product Owners, and client stakeholders </span></li> </ul> <p style="line-height: normal; margin: 0cm 0cm 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11.0pt;">CCaaS / Contact Center Experience – NICE TO HAVE NOT NEEDED</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of contact center technologies and customer experience platforms </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience with IVR, chat, messaging, or digital customer engagement </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Knowledge of platforms such as Five9, NICE CXone, Genesys, Amazon Connect, or similar is preferred </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Understanding of call routing, queues, skills, transfers, dispositions, and agent escalation </span></li> <li style="line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Experience integrating AI with contact center environments is highly desirable</span></li> </ul> <p style="margin: 0cm; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">You will love our culture if you are:&nbsp;</span></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 24px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">An&nbsp;ambitious intrapreneur who loves building new things.</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 24px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 24px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">Comfortable communicating through a variety of mediums with many different audiences and objectives</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 24px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">Great at anticipating and solving problems – individually, internally, and for our clients</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 24px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">An organized self-starter who is always eager to learn something new</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 24px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 24px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">A positive force who enjoys working closely with new people and exploring new ideas</span></li> <li style="line-height: normal; background: white; margin: 0cm 0cm 8pt 24px; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt; color: black; background: white;">Driven by seeing your work have a direct impact</span></li> </ul>