Pre-Sales Project Manager - REMOTE USA at Acliviti Consulting Group, LLC

United States

<p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 14.0pt; line-height: 116%; color: black;">Technical Presales Project Manager</span></strong></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black; font-size: 12pt;">Location: Remote USA </span></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black; font-size: 12pt;">Full-Time or 1099</span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Why We’re Different: </span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black; font-size: 12pt;">&nbsp;</span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter. </span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">&nbsp;</span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">We Are: </span></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Experts in customer experience delivering operational and technical transformation</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Boardroom translators - connecting CX vision, technical platforms, and financial value</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Outcome-driven professionals who know 95% of spend is on human capital, not just tech</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Remote-first and cross-functional, with deep expertise across industries</span></li> </ul> <p style="margin: 0cm 0cm 0cm 69pt; text-indent: -18pt; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">&nbsp;</span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Our Clients Are: </span></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Enterprise organizations modernizing their customer engagement ecosystem</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">CX, IT, Operations, and Finance leaders seeking true stakeholder alignment</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Teams navigating complex transformation programs with high visibility and high stakes</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Businesses who need business cases, vendor guidance, and enterprise-class execution</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Companies looking to optimize revenue &amp; cost models, reduce friction, and drive customer growth</span></li> </ul> <p style="margin: 0cm 0cm 0cm 69pt; text-indent: -18pt; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">&nbsp;</span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">How We Solve: </span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">We lead clients through a continuous improvement cycle with three integrated service areas: </span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">&nbsp;</span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Strategy: We help clients define where they’re going - and how to get there. </span></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Customer Experience Design</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Performance Optimization</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Transformation Capabilities</span></li> </ul> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">&nbsp;</span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Execution: We lead execution across people, platforms, and processes. </span></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Technical Platform &amp; Capabilities</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Operational Management</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Data &amp; Analytics</span></li> </ul> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">&nbsp;</span></p> <p style="margin: 0cm; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Managed Solutions &amp; Support: We stay engaged post-launch to ensure long-term success. </span></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Operational &amp; Technical Oversight</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Outcome &amp; Expense Management</span></li> <li style="margin: 0cm 0cm 0cm 44px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; line-height: 116%; color: black;">Artificial Intelligence &amp; Data Segmentation</span></li> </ul> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">&nbsp;</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">We are seeking a Technical Presales Project Manager to support our Presales team by turning customer discovery and technical conversations into high-quality solution documentation, coordinating presales activities, and building AI-powered tools that improve how we sell and deliver our solutions.</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">This is a hands-on technical role for someone who combines technical fluency, project coordination, strong communication, and a builder mindset.</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 14.0pt; line-height: 116%; color: black;">Key Responsibilities</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Translate customer meetings, transcripts, notes, and recordings into solution designs, scope summaries, requirements, pricing inputs, and customer-ready documentation.</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Prepare deliverables to approximately 80% completion for Solutions Architect review.</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Coordinate presales activities, action items, deadlines, and stakeholder follow-up across multiple opportunities.</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Maintain accurate opportunity documentation in Salesforce, Rocket Lane, SharePoint, and related systems.</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Support clean and complete Presales-to-Delivery handoffs.</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Identify repetitive work and build AI tools, prompts, workflows, scripts, templates, and agents to automate it.</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Identify gaps, assumptions, and inconsistencies and escalate them appropriately.</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Help extend successful AI workflows into Engineering, Architecture, Project Management, and other teams.</span></li> </ul> <p style="margin: 0cm 0cm 8pt 36pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">&nbsp;</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 14.0pt; line-height: 116%; color: black;">Required Qualifications</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">3+ years of project, program, or operations management experience, managing multiple concurrent workstreams. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Experience creating or maintaining SOWs, solution designs, pricing models, requirements, or project documentation.</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Experience coordinating cross-functional teams and processes where work moves between multiple stakeholders, approvals, and deadlines. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Strong ability to organize ambiguous information, identify gaps, track dependencies, and drive work to completion. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Experience working in or supporting Sales, Presales, Customer Experience, Contact Center, SaaS, or technology environments. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Strong technical writing and documentation skills, with the ability to translate complex conversations into structured, professional deliverables. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Comfortable working with AI tools and emerging technology, with demonstrated interest in using AI to improve workflows and productivity. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Strong analytical skills and enough technical fluency to review AI-generated technical content, identify inconsistencies, and know when something requires expert review. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Experience using project management, CRM, PSA, or workflow tools such as Rocket Lane, Salesforce, Jira, Asana, Monday.com, Smartsheet, or similar platforms. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Highly organized, detail-oriented, proactive, and comfortable managing multiple fast-moving priorities simultaneously. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Deep curiosity and a continuous-improvement mindset—someone who naturally looks for ways to make a process better, faster, and more scalable. </span></li> </ul> <p style="margin: 0cm 0cm 8pt 36pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">&nbsp;</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 14.0pt; line-height: 116%; color: black;">Preferred Qualifications</span></strong></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Experience in CCaaS, CX, contact center technology, or technology consulting. </span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Experience working with AI/LLM tools, automation, agents, or workflow automation.</span></li> <li style="margin: 0cm 0cm 8pt 0px; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Familiarity with Cognigy, NICE CXone, Genesys, Five9, or similar platforms.</span></li> </ul> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 14.0pt; line-height: 116%; color: black;">What Success Looks Like</span></strong></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">30 days: Producing first-pass presales documentation with review.</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">60–90 days: Owning presales deliverable assembly and handoff coordination for active opportunities.</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">6 months: Meaningfully reducing Solutions Architect production time and repeatable AI-powered workflows in use.</span></p> <p style="margin: 0cm; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 14.0pt; line-height: 116%; color: black;">You will love our culture if you are: </span></strong></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 24px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">An ambitious intrapreneur who loves building new things.</span></li> <li style="margin: 0cm 0cm 0cm 24px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client</span></li> <li style="margin: 0cm 0cm 0cm 24px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Comfortable communicating through a variety of mediums with many different audiences and objectives</span></li> <li style="margin: 0cm 0cm 0cm 24px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Great at anticipating and solving problems – individually, internally, and for our clients</span></li> <li style="margin: 0cm 0cm 0cm 24px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">An organized self-starter who is always eager to learn something new</span></li> <li style="margin: 0cm 0cm 0cm 24px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses</span></li> <li style="margin: 0cm 0cm 0cm 24px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">A positive force who enjoys working closely with new people and exploring new ideas</span></li> <li style="margin: 0cm 0cm 0cm 24px; background: white; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">Driven by seeing your work have a direct impact</span></li> </ul> <p style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="color: black;">&nbsp;</span></p>