Is the Client Solutions Manager position at Acosta fully remote?

Yes, this Client Solutions Manager position at Acosta is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Client Solutions Manager role?

This is a full-time Client Solutions Manager position at Acosta.

What are the main requirements for the Client Solutions Manager role?

Key requirements include: 5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment., success managing multiple concurrent programs or clients with competing priorities., p&l or program budget ownership, with a track record of delivering goals profitably., and more.

How do I apply for the Client Solutions Manager position at Acosta?

You can apply for this Client Solutions Manager position by clicking the "Apply Now" button on this page, which will take you to Acosta's application portal.

Client Solutions Manager at Acosta

United States

People changing the way brands connect with consumers — one experience at a time.Delivering experiences rooted in emotion and inspiring people to become the voice of a brand has made Mosaic one of North America's fastest-growing sales and marketing agencies. We are a destination to tell stories and pave new paths to connect brands with consumers through experiential, retail, and digital interactions.<h1 style="margin: 16pt 0in 8pt;">The Role</h1>The Client Solutions Manager (CSM) leads a portfolio of concurrent client programs within Mosaic's New Business group as the senior day-to-day client lead for each engagement. This is a multi-program role, responsible for launching, running, growing, and, where appropriate, winding down multiple small- to mid-size programs simultaneously, each at a different stage of maturity. The role reports to the Director, Client Service — New Business.The defining mandate is growth through conversion: turning temporary, seasonal, and pilot engagements into ongoing continuity programs, and scaling small programs into larger, dedicated ones. The CSM directly manages field leadership (Regional Managers and Field Operations Managers), owns each program's operational, financial, and client-relationship performance, and builds the playbooks and staffing models that let Mosaic spin programs up and down quickly and profitably. <h3>Responsibilities</h3><h2 style="margin: 12pt 0in 6pt;">Client Leadership</h2><ul style="padding-left: 24px;"><li>Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal.</li><li>Run regular client meetings covering program status, new initiatives, and problem solving.</li><li>Translate client priorities into actionable field execution plans and hold the program accountable for delivery.</li><li>Act as first escalation point for program issues, driving solutions and keeping the Director engaged on anything affecting the client experience.</li></ul><h2 style="margin: 12pt 0in 6pt;">Program Growth & Continuity Conversion</h2><ul style="padding-left: 24px;"><li>Develop and present the growth case for converting temporary, seasonal, and pilot programs into ongoing continuity programs.</li><li>Identify and sell incremental growth within assigned programs (added headcount, markets, channels, services, or initiatives) and grow small programs into larger engagements.</li><li>Deliver the results, executive reporting, and ROI narratives that drive renewal and expansion decisions.</li><li>Support the Director on renewal strategy, SOW development, and commercial terms.</li></ul><h2 style="margin: 12pt 0in 6pt;">Portfolio Operations & Playbooks</h2><ul style="padding-left: 24px;"><li>Oversee execution across all portfolio programs, directly or through field leadership, against client expectations and contractual commitments.</li><li>Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down, driving speed and consistency across programs and account teams.</li><li>Manage program logistics, vendors, and internal shared services to keep delivery on scope and on schedule.</li><li>Collaborate across the Acosta Group agency network and with external vendors and partner agencies to deliver integrated client solutions.</li></ul><h2 style="margin: 12pt 0in 6pt;">Field Leadership & Labor Management</h2><ul style="padding-left: 24px;"><li>Manage field leaders (Regional Managers, Field Operations Managers), including hiring, development, performance management, and succession planning.</li><li>Lead field labor and staffing strategy across the portfolio to optimize coverage and revenue opportunity.</li><li>Design flexible staffing models (dedicated, shared, and flex) matched to each program's scale, seasonality, and maturity.</li><li>Develop and manage field performance tools (scorecards, dashboards, KPIs) that drive results and compliance.</li></ul><h2 style="margin: 12pt 0in 6pt;">Financial Management</h2><ul style="padding-left: 24px;"><li>Own the day-to-day operational and financial performance of each portfolio program, delivering program goals profitably.</li><li>Build, track, and manage program budgets; review client invoicing; manage labor investment against revenue.</li><li>Identify and recommend margin improvement opportunities across the portfolio.</li></ul><h2 style="margin: 12pt 0in 6pt;">Reporting & Insights</h2><ul style="padding-left: 24px;"><li>Track program KPIs and produce weekly and monthly client reporting that tells the story behind the numbers.</li><li>Develop executive summaries and insights reports for client and internal leadership.</li><li>Partner with shared services to build standard reporting frameworks (KPI structures, templates, and dashboards) that accelerate new program launches.</li></ul><h2 style="margin: 12pt 0in 6pt;">New Business Development Support</h2><ul style="padding-left: 24px;"><li>Consult on new business presentations, pricing, and program design for small- to mid-size opportunities (typically $2MM and under).</li><li>Contribute portfolio learnings, staffing models, and playbook frameworks to new business pursuits.</li><li>Other duties as assigned.</li></ul>  <h3>Qualifications</h3><ul style="padding-left: 24px;"><li>5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment.</li><li>Success managing multiple concurrent programs or clients with competing priorities.</li><li>P&L or program budget ownership, with a track record of delivering goals profitably.</li><li>People management experience, including field leadership or multi-market field teams.</li><li>Success growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions) strongly preferred.</li><li>Experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute.</li><li>Strong client communication skills with excellent verbal, written, and presentation abilities.</li><li>Superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments.</li><li>Proficiency in Excel/Sheets, Word/Docs, and PowerPoint/Slides.</li><li>Bachelor's degree in Business, Marketing, Communications, or equivalent experience preferred.</li><li>Must be available to work flexible hours, which may include evenings and/or weekends at times.</li></ul>

Apply Now

Remote Opportunity

Client Solutions Manager

Join Acosta as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Client Solutions Manager

Acosta

Full Time

3 days ago

People changing the way brands connect with consumers — one experience at a time. Delivering experiences rooted in emotion and inspiring people to become the voice of a brand has made Mosaic one of North America's fastest-growing sales and marketing agencies.

United States

Engineering

Senior

Account Management

Client Service

Program Management

+5 more

Job Description

People changing the way brands connect with consumers — one experience at a time.

Delivering experiences rooted in emotion and inspiring people to become the voice of a brand has made Mosaic one of North America's fastest-growing sales and marketing agencies. We are a destination to tell stories and pave new paths to connect brands with consumers through experiential, retail, and digital interactions.

The Role

The Client Solutions Manager (CSM) leads a portfolio of concurrent client programs within Mosaic's New Business group as the senior day-to-day client lead for each engagement. This is a multi-program role, responsible for launching, running, growing, and, where appropriate, winding down multiple small- to mid-size programs simultaneously, each at a different stage of maturity. The role reports to the Director, Client Service — New Business.

The defining mandate is growth through conversion: turning temporary, seasonal, and pilot engagements into ongoing continuity programs, and scaling small programs into larger, dedicated ones. The CSM directly manages field leadership (Regional Managers and Field Operations Managers), owns each program's operational, financial, and client-relationship performance, and builds the playbooks and staffing models that let Mosaic spin programs up and down quickly and profitably.

Responsibilities

Client Leadership

Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal.
Run regular client meetings covering program status, new initiatives, and problem solving.
Translate client priorities into actionable field execution plans and hold the program accountable for delivery.
Act as first escalation point for program issues, driving solutions and keeping the Director engaged on anything affecting the client experience.

Program Growth & Continuity Conversion

Develop and present the growth case for converting temporary, seasonal, and pilot programs into ongoing continuity programs.
Identify and sell incremental growth within assigned programs (added headcount, markets, channels, services, or initiatives) and grow small programs into larger engagements.
Deliver the results, executive reporting, and ROI narratives that drive renewal and expansion decisions.
Support the Director on renewal strategy, SOW development, and commercial terms.

Portfolio Operations & Playbooks

Oversee execution across all portfolio programs, directly or through field leadership, against client expectations and contractual commitments.
Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down, driving speed and consistency across programs and account teams.
Manage program logistics, vendors, and internal shared services to keep delivery on scope and on schedule.
Collaborate across the Acosta Group agency network and with external vendors and partner agencies to deliver integrated client solutions.

Field Leadership & Labor Management

Manage field leaders (Regional Managers, Field Operations Managers), including hiring, development, performance management, and succession planning.
Lead field labor and staffing strategy across the portfolio to optimize coverage and revenue opportunity.
Design flexible staffing models (dedicated, shared, and flex) matched to each program's scale, seasonality, and maturity.
Develop and manage field performance tools (scorecards, dashboards, KPIs) that drive results and compliance.

Financial Management

Own the day-to-day operational and financial performance of each portfolio program, delivering program goals profitably.
Build, track, and manage program budgets; review client invoicing; manage labor investment against revenue.
Identify and recommend margin improvement opportunities across the portfolio.

Reporting & Insights

Track program KPIs and produce weekly and monthly client reporting that tells the story behind the numbers.
Develop executive summaries and insights reports for client and internal leadership.
Partner with shared services to build standard reporting frameworks (KPI structures, templates, and dashboards) that accelerate new program launches.

New Business Development Support

Consult on new business presentations, pricing, and program design for small- to mid-size opportunities (typically $2MM and under).
Contribute portfolio learnings, staffing models, and playbook frameworks to new business pursuits.
Other duties as assigned.

Qualifications

5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment.
Success managing multiple concurrent programs or clients with competing priorities.
P&L or program budget ownership, with a track record of delivering goals profitably.
People management experience, including field leadership or multi-market field teams.
Success growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions) strongly preferred.
Experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute.
Strong client communication skills with excellent verbal, written, and presentation abilities.
Superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments.
Proficiency in Excel/Sheets, Word/Docs, and PowerPoint/Slides.
Bachelor's degree in Business, Marketing, Communications, or equivalent experience preferred.
Must be available to work flexible hours, which may include evenings and/or weekends at times.

Requirements

5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment.
success managing multiple concurrent programs or clients with competing priorities.
p&l or program budget ownership, with a track record of delivering goals profitably.
people management experience, including field leadership or multi-market field teams.
success growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions) strongly preferred.
experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute.
strong client communication skills with excellent verbal, written, and presentation abilities.
superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments.

Skills

Account Management

Client Service

Program Management

Field leadership

Budget Management

P&L Management

Strategic Planning

Client Relationship Management

Ready to Apply?

Join Acosta today

Posted 3 days ago

More Engineering roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Consultor Oracle Fusion SCM / PLM - Bilingüe Remoto

Towa

Full Time

14 hours ago

📍 Modalidad: Remoto | 🇲🇽 Vacante exclusiva para residentes mexicanos 🗣️ Inglés: Conversacional avanzado indispensable 🕐 Horario: 1:00 PM a 8:00 PM PST (horario de California) 💰 Esquema de contratación: Honorarios 🚀 Sobre la posición Buscamos una persona para la posición de Consultor(a)…

Mexico

Engineering

Backend Engineering

Senior

Oracle Fusion Cloud SCM

Supply Chain Management

Product Lifecycle Management

+5 more

Senior Webflow Developer

Brightscout

Full Time

14 hours ago

The Role As a Senior Webflow Developer at BRIGHTSCOUT , you will own the architecture and implementation of complex Webflow websites for B2B tech companies.

Argentina

Engineering

Backend Engineering

Senior

Webflow

HTML

CSS

+5 more

Assistant Team Leader - FCM After Hours

Flight Centre

Full Time

15 hours ago

  About the Opportunity Join Corporate After Hours and play a key leadership role supporting operational excellence across a 24/7 environment.   As an Assistant Team Leader, you'll work closely with Team Leaders to deliver exceptional service outcomes, support team performance, and foster…

Worldwide

Engineering

Backend Engineering

Mid

Leadership

Operational Excellence

Customer Service

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Appointment Setter (Telesales, Freelance, Remote)

In Marketing We Trust

Contract

14 hours ago

What In Marketing We Trust is all about We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver scalable performance that generates an exponential return on investment.

Australia

Sales

Account Executive

Mid

Telesales

Lead Qualification

Appointment-setting

+5 more

Appointment Setter (Telesales, Freelance, Remote)

In Marketing We Trust

Contract

14 hours ago

Australia

Sales

Account Executive

Mid

Telesales

Lead Qualification

Appointment-setting

+5 more

QA Analyst

Brightscout

Full Time

14 hours ago

The Role As a Quality Assurance Analyst at BRIGHTSCOUT, you will play a crucial role in ensuring the quality and flawless execution of our digital experiences—across both websites and applications.

Argentina

Data

Data Science

Mid

Quality Assurance

Functional Testing

Visual Testing

+5 more

Revenue Operations Specialist (Toronto, Canada)

Fortive

Full Time

15 hours ago

Revenue Operations Specialist Position Overview The Revenue Operations Specialist plays a key role in supporting Intelex's Quote-to-Cash (QTC) process by partnering with Sales, Renewals, Finance, Billing, Legal, and other cross-functional teams.

Canada

Operations

Mid

Revenue Operations

Sales Operations

Salesforce

+5 more

Sales Manager Filtration Africa & Nordics

Imerys

Full Time

15 hours ago

The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025.

France

Sales

Account Executive

Senior

Sales Management

Strategic Account Planning

Commercial negotiation

+5 more

Program Manager

Shuru Technologies Private Limited

Full Time

15 hours ago

This is a remote position. Shuru is a self-managed technology team specializing in accelerating visions through product, technology, and AI leadership. With a focus on bespoke execution, we deliver impactful solutions that are scalable and designed for success.

Worldwide

Operations

Mid

Scrum

Agile

Jira

+5 more

Candidate Manager, Fixed Term (6 months)

InstantScripts

Contract

AUD 70k - AUD 80k

15 hours ago

Company Description At InstantScripts, we believe healthcare should be accessible, flexible, and driven by excellence. As Australia's leading online medical services provider, we are reshaping how patients access care, and that starts with building an exceptional clinical workforce.

Australia

Engineering

Backend Engineering

Mid

Recruitment

Candidate Management

Credentialing

+5 more

DevOps Support Engineer

Buildkite

Full Time

15 hours ago

About Buildkite Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day.

United Kingdom

Ireland

Poland

Engineering

DevOps / SRE

Senior

Bash

Ruby on Rails

Golang

+5 more

Senior Customer Advocate (English & German)

Boldr

Full Time

15 hours ago

A LITTLE BIT ABOUT Boldr • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. • We are a global team, united by our desire to connect diverse people with common values for boldr impact.

Mexico

Engineering

Backend Engineering

Mid

Customer Service

Email Support

Chat support

+5 more

Customer Support Specialist

Pearl Certification

Full Time

$55k - $65k

15 hours ago

About the role The Customer Support Specialist handles front line customer requests and the operational data work that keeps Pearl’s certification and reporting pipeline running.

United States

Customer Success

Customer Success Management

Entry

Customer Support

Data Processing

Ticket Management

+5 more

Sr. Technical Program Manager I (Remote Eligible in Bulgaria)

Smartsheet

Full Time

€38.5k - €47.25k

16 hours ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.

Worldwide

Operations

Senior

Program Management

Project Management

Change Management

+5 more

Ad Monetization Manager (Remote)

Mode Mobile

Full Time

16 hours ago

Who We Are ( Mode.Inc ) Mode.Inc is the parent company of a portfolio of technology businesses, including Mode Mobile, the creator of EarnOS, a transformational software platform that turns ordinary smartphones into "EarnPhones".

Worldwide

Engineering

Backend Engineering

Mid

Ad operations

Revenue Optimization

Data Analysis

+5 more