Is the Sr. Technical Implementation Engineer, Prepared by Axon position at Axon fully remote?

Yes, this Sr. Technical Implementation Engineer, Prepared by Axon position at Axon is a remote position. The role is available for candidates in United States.

What benefits does Axon offer for this position?

Axon offers the following benefits: Paid Time Off, Parental Leave, Dental Insurance.

Sr. Technical Implementation Engineer, Prepared by Axon at Axon

United States

$111.6k - $148.8k

<div class="content-intro"><h4>Join Axon and be a Force for Good.</h4> At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><h4>About Prepared by Axon</h4> As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. <h4>Your Impact</h4> Prepared is seeking a Sr. Technical Implementation Engineer to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach. What You’ll Do <ul> <li>Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.</li> <li>Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.</li> <li>Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems.</li> <li>Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.</li> <li>Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes.</li> <li>Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.</li> </ul> <h4>What You Bring</h4> <ul> <li>You have 5+ years of direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, and logging recorders).</li> <li>You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component.</li> <li>You're comfortable traveling up to 50% of the time for on-site deployments.</li> <li>You work autonomously and own projects end-to-end, proactively identifying and resolving issues.</li> <li>You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows.</li> <li>You take initiative, communicate clearly, and leave things better than you found them.</li> </ul> <h3 data-start="288" data-end="336">Public Safety Technology & Systems Expertise</h3> Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: • 911 call handling systems (CHE) such as VESTA, Viper, or Solacom • Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows • Radio console systems supporting multi-agency communications • Logging recorders used for call review, compliance, and operational analysis • Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. <h4>Work Location</h4> This role is fully remote within the United States. <h4>Benefits that Benefit You</h4> <ul> <li>Competitive salary and 401k with employer match</li> <li>Discretionary paid time off</li> <li>Paid parental leave for all</li> <li>Medical, Dental, Vision plans</li> <li>Fitness Programs</li> <li>Emotional & Mental Wellness support</li> <li>Learning & Development programs</li> <li>And yes, we have snacks in our offices</li> </ul> Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Prepared by Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $111,600.00 in the lowest geographic market and $148,800.00 in the highest geographic market.  The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit <a href="http://www.axon.com/careers/benefits">www.axon.com/careers/benefits</a>.  <div class="content-conclusion">Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at <a class="c-link c-link--underline" href="mailto:axongreenhousesupport@axon.com" target="_blank" data-stringify-link="mailto:axongreenhousesupport@axon.com" data-sk="tooltip_parent">axongreenhousesupport@axon.com</a> or via our <a class="c-link c-link--underline" href="https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" target="_blank" data-stringify-link="https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" data-sk="tooltip_parent">Axon Privacy Web Form</a>. For more information, please see the Your California Privacy Rights section of our <a class="c-link c-link--underline" href="https://www.axon.com/candidateprivacypolicy" target="_blank" data-stringify-link="https://www.axon.com/candidateprivacypolicy" data-sk="tooltip_parent">Applicant and Candidate Privacy Notice.</a> Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email <a href="mailto:recruitingops@axon.com">recruitingops@axon.com. </a> Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div>

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Remote Opportunity

Sr. Technical Implementation Engineer, Prepared by Axon

Q: Is this a full-time or part-time Sr. Technical Implementation Engineer, Prepared by Axon role?

This is a full-time Sr. Technical Implementation Engineer, Prepared by Axon position at Axon.

Q: What are the main requirements for the Sr. Technical Implementation Engineer, Prepared by Axon role?

Key requirements include: Lead on-site and remote implementation of Prepared's solutions for public safety agencies, Serve as the primary technical point of contact during customer onboarding and early adoption, Configure, ship, and support Prepared's proprietary hardware and assist customers in integrating with their existing systems, and more.

Q: What is the salary range for the Sr. Technical Implementation Engineer, Prepared by Axon position?

The salary range for this Sr. Technical Implementation Engineer, Prepared by Axon role is $111.6k - $148.8k.

Q: How do I apply for the Sr. Technical Implementation Engineer, Prepared by Axon position at Axon?

You can apply for this Sr. Technical Implementation Engineer, Prepared by Axon position by clicking the "Apply Now" button on this page, which will take you to Axon's application portal.

Join Axon as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Sr. Technical Implementation Engineer, Prepared by Axon

Axon

Full Time

$111.6k - $148.8k

6 months ago

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together.

United States

Customer Success

Senior

Technical implementation

onboarding

System Integrations

+5 more

Job Description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Prepared by Axon

As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.

Your Impact

Prepared is seeking a Sr. Technical Implementation Engineer to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach.

What You’ll Do

Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.
Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.
Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems.
Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.
Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes.
Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.

What You Bring

You have 5+ years of direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, and logging recorders).
You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component.
You're comfortable traveling up to 50% of the time for on-site deployments.
You work autonomously and own projects end-to-end, proactively identifying and resolving issues.
You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows.
You take initiative, communicate clearly, and leave things better than you found them.

Public Safety Technology & Systems Expertise

Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers.

This may include experience with:

• 911 call handling systems (CHE) such as VESTA, Viper, or Solacom
• Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows
• Radio console systems supporting multi-agency communications
• Logging recorders used for call review, compliance, and operational analysis
• Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations

Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments.

Work Location

This role is fully remote within the United States.

Benefits that Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency

Prepared by Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $111,600.00 in the lowest geographic market and $148,800.00 in the highest geographic market.

The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.

Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Requirements

Lead on-site and remote implementation of Prepared's solutions for public safety agencies
Serve as the primary technical point of contact during customer onboarding and early adoption
Configure, ship, and support Prepared's proprietary hardware and assist customers in integrating with their existing systems
Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team
Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes
Contribute to process and documentation improvements that enable future team scaling and first-call resolution

Benefits

Paid Time Off
Parental Leave
Dental Insurance

Skills

Technical implementation

onboarding

System Integrations

Technical Support

Troubleshooting

Cross-functional Collaboration

Process Improvement

Hardware Setup

Ready to Apply?

Join Axon today

Salary Range

$111.6k - $148.8k

Posted 6 months ago

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