Senior Customer Sales Advocate at Boldr

Mexico

<p>A LITTLE BIT ABOUT Boldr</p><ul><li>Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.</li><li>We are a global team, united by our desire to connect diverse people with common values for boldr impact. </li></ul><p></p><p>LET’S START WITH OUR VALUES</p><ul><li>Meaningful connections start with AUTHENTICITY</li><li>We do our best work by being CURIOUS</li><li>We grow by remaining DYNAMIC</li><li>Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE </li><li>At the heart of great partnerships we’ll always find EMPATHY</li></ul><p></p><p>WHAT IS YOUR ROLE</p><p>As a Senior Customer Sales Advocate, you'll embody the determined spirit that characterizes our team. With unwavering confidence, you will proactively engage with prospective customers and guide them through their decision-making journey, working towards converting interest into confirmed customers. Your ability to communicate value clearly and handle multiple conversations with precision will directly contribute to conversion success.</p><p>This role blends elements of sales, customer experience, and operational execution. You will manage inbound conversations, follow up with prospects in a structured way, and help ensure a smooth and responsive experience throughout the acquisition journey.</p><p></p><p>WHY DO WE WANT YOU</p><p>We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.</p><p></p><p>WHAT WILL YOU DO</p><ul><li>Understand the products inside and out and articulate our value proposition clearly.</li><li>Conduct system demos to potential clients.</li><li>Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone</li><li>Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off</li><li>Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact</li><li>Understand the product offering deeply and clearly articulate value propositions to prospective customers</li><li>Conduct guided conversations and product walkthroughs where applicable to support decision-making</li><li>Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience</li><li>Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working</li><li>Maintain accurate tracking of customer interactions using CRM and communication tools</li></ul> <p></p><p>WHAT WE’LL LIKE ABOUT YOU</p><p></p><p> YOU ARE…</p><ul><li>Curious and authentic, just like us! #beboldr </li></ul><ul><li>An analytical and critical thinker, with an eye for even the most minute of details</li><li>Passionate about client satisfaction</li></ul><p></p><p>YOU HAVE…</p><ul><li>1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations</li><li>Strong written and verbal communication skills with the ability to clearly and persuasively communicate value</li><li>Comfort managing multiple conversations in a fast-paced, high-volume environment</li><li>Proactive follow-up habits with strong ownership and accountability</li><li>Ability to identify and prioritize high-intent opportunities</li><li>Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)</li><li>Strong organizational skills and attention to detail</li><li>Ability to learn quickly and adapt in a structured but evolving environment</li></ul><p></p><p>SHIFT REQUIREMENT</p><p>This role operates on a shift schedule covering a 7am–10pm ET operating window, Monday through Friday. Flexibility may be required to support volume surges, PTO coverage, or business needs</p><p></p>