Manager, Client Solutions (2026-8044) at Caretria

United States

$80k - $120k

<p>The Manager, Client Solutions has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all CareTria / Knipper Health Pharmacy Programs to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.</p><p><strong>KEY RESPONSIBILITIES</strong>:</p><ul><li><p>Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis. Ensures effective and timely internal and external communication within the account.</p></li><li><p>Develop &amp; design solutions for customer projects based on requirements &amp; industry standards.</p></li><li><p>Supervise business books and ensure perpetual client service and revenue growth.</p></li><li><p>Establish a deep familiarity with each clients’ strategic priorities, expectations, and challenges.</p></li><li><p>Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives.</p></li><li><p>Partner cross-functionally to facilitate continuous improvement and/or to identify new services.</p></li><li><p>Establish regular touchpoints with clients to monitor client engagement.</p></li><li><p>Oversee client satisfaction process and take corrective action when weaknesses are identified.</p></li><li><p>Provide recommendations to continuously leverage technology for increased client value</p></li><li><p>As the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.</p></li><li><p>Responsible for maintaining, updating, and understanding all client to company interactions.</p></li><li><p>Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.</p></li><li><p>Safeguard against revenue leakage while seeking and maximizing growth opportunities</p></li><li><p>Monitor and provide updates on items impacting program financial health</p></li><li><p>Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.</p></li><li><p>Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.</p></li><li><p>Responsible for the development of QBR slides for assigned accounts.</p></li><li><p>Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.</p></li></ul><p>The above duties are meant to be representative of the position and not all-inclusive.</p><p></p><p><strong>MINIMUM JOB REQUIREMENTS</strong>:</p><ul><li><p>Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required.</p></li><li><p>Business Experience: 5 years + management experience with related industry experience.</p></li><li><p>Proven history of sales/ revenue generation. Pharmaceutical life cycle experience strongly</p></li></ul><p></p><p><strong>KNOWLEDGE, SKILLS &amp; ABILITIES</strong>:</p><ul><li><p>Strong passion for problem solving and customer service.</p></li><li><p>Strong management and organizational skills</p></li><li><p>Demonstrated track record in achieving results.</p></li><li><p>Behavior consistent with CHART values</p></li><li><p>Keen ability to develop solutions to satisfy both the customers and company’s needs.</p></li><li><p>Strong strategic and analytical abilities</p></li><li><p>Approaches challenges with a “can do” attitude.</p></li><li><p>Is a champion for the customer</p></li><li><p>Gains satisfaction from fixing problems and delighting customers.</p></li><li><p>A creative thinker that considers problems and opportunities from multiple angles</p></li><li><p>Strong written and verbal communication skills</p></li><li><p>Strong attention to detail</p></li><li><p>Ability to travel to client locations (ground and air transportation).</p></li><li><p>Ability to travel to and attend work industry sponsored trade shows both regional &amp; national.</p></li><li><p>Advanced computer skills; Word, Excel, PowerPoint and Visio</p></li></ul><p></p><p><strong>PHYSICAL DEMANDS</strong>:</p><ul><li><p>Business travel may be required</p></li><li><p>Extensive manual dexterity (keyboarding, mouse, phone)</p></li><li><p>Use of phone for communication</p></li><li><p>Sit for prolonged periods of time</p></li><li><p>Occasionally stoop, kneel, and crouch</p></li></ul><p></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>The expected base pay range for this position is $80,000–$110,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.</p><p><strong>CareTria is an Equal Opportunity Employer.</strong></p><p></p>