Service Desk Analyst - Dunedin at Centorrino Technologies

New Zealand

<p>Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! </p><p>At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Dunedin, New Zealand.</p><p>The working hours for this role are 8:30AM-5:00PM NZT and will be fully remote.</p> <p>What You'll Do:</p><ul><li>Answer inbound calls and deliver prompt, friendly, and professional support.</li><li>Troubleshoot issues independently or collaborate with internal teams to drive resolutions.</li><li>Keep customers informed with clear, confident, and timely updates.</li><li>Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.</li><li>Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.</li></ul><p> </p><p>What You’ll Bring:</p><ul><li>A mature, “own it” mindset with strong follow-through.</li><li>A team-first approach and a high level of accountability.</li><li>Clear communication skills and a practical, solutions-focused mindset.</li><li>A genuine passion for customer service and helping people.</li><li>A willingness to learn, grow, and build your skills — we’ll support you every step of the way.</li><li>Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.</li></ul><p> </p> <p>Why You'll Love Working Here:</p><p>Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:</p><ul> <li>Extensive training and development opportunities that enable continual growth as part of your career planning.</li> <li>Extensive discounts and benefits to maximise your money.</li> <li>A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.</li> <li>Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.</li> </ul><p> </p><p>CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.</p><p> </p><p>Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.</p>