Technical Support Specialist – Photo Finishing Equipment at CGS Nexus

Worldwide

<p><strong>Full-Time Temporary Position</strong></p> <p>&nbsp;</p> <p><strong><span class="cf0">About Us:</span></strong></p> <p class="pf0"><span class="cf1">We provide nationwide technical support for photo finishing equipment installed in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting, proactive monitoring, and exceptional customer service.</span></p> <p class="pf0">&nbsp;</p> <p class="pf0"><strong><span class="cf0">Position Summary:</span></strong></p> <p class="pf0"><span class="cf1">We are seeking a detail-oriented and proactive Technical Support Specialist to join our team. In this role, you will provide break/fix support both via phone and email, troubleshooting mechanical and software issues, maintaining online system connectivity, and assisting customers with equipment setup and maintenance. The ideal candidate will have experience working with photo finishing or similar technical equipment and possess excellent communication and problem-solving skills.</span></p> <p class="pf0">&nbsp;</p> <p class="pf0"><strong><span class="cf0">Key Responsibilities:</span></strong></p> <p class="pf0"><span class="cf1">Handle outbound phone communication and email monitoring to provide break/fix support for photo finishing equipment located nationwide.</span></p> <p class="pf0"><span class="cf1">Live answering inbound communication to provide break/fix support</span></p> <p class="pf0"><span class="cf1">Troubleshoot mechanical and software issues remotely using tools such as NetOps, VNC, TeamViewer, and FIDS.</span></p> <p class="pf0"><span class="cf1">Proactively monitor website offerings and connectivity status for online operations.</span></p> <p class="pf0"><span class="cf1">Contact retail sites showing connectivity errors or product stock issues to reduce downtime and resolve problems promptly.</span></p> <p class="pf0"><span class="cf1">Guide customers through software navigation and operational procedures via remote sessions.</span></p> <p class="pf0"><span class="cf1">Assist customers with locating part numbers, ordering parts, and installing customer replaceable units.</span></p> <p class="pf0"><span class="cf1">Support device swaps including media drives, DX printers, and </span><span class="cf1">dymo</span><span class="cf1"> label printers, ensuring smooth initial setup and installation.</span></p> <p class="pf0"><span class="cf1">Escalate unresolved issues to appropriate departments such as Depot, OSSN, and DFS in a timely manner.</span></p> <p class="pf0">&nbsp;</p> <p class="pf0"><strong><span class="cf0">Qualifications:</span></strong></p> <p class="pf0"><span class="cf1">Experience with remote troubleshooting tools (e.g., NetOps, VNC, TeamViewer).</span></p> <p class="pf0"><span class="cf1">Strong understanding of mechanical and software troubleshooting principles.</span></p> <p class="pf0"><span class="cf1">Customer-focused with excellent verbal and written communication skills.</span></p> <p class="pf0"><span class="cf1">Ability to manage multiple tasks and prioritize proactive outreach to reduce equipment downtime.</span></p> <p class="pf0"><span class="cf1">Familiarity with photo finishing equipment or related technology is highly preferred.</span></p> <p class="pf0"><span class="cf1">Detail-oriented, patient, and capable of providing clear, step-by-step guidance to customers.</span></p> <p class="pf0">&nbsp;</p> <p class="pf0"><strong><span class="cf0">What We Offer:</span></strong></p> <p class="pf0"><span class="cf1">Competitive salary.</span></p> <p class="pf0"><span class="cf1">Opportunity to work remotely and support a nationwide customer base.</span></p> <p class="pf0"><span class="cf1">Collaborative and supportive work environment.</span></p> <p class="pf0"><span class="cf1">Training and development opportunities to grow your technical expertise.</span></p> <p>&nbsp;</p>