Is the Claims - Call Center Associate (Fully Remote) position at Cincinnati Financial fully remote?

Yes, this Claims - Call Center Associate (Fully Remote) position at Cincinnati Financial is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Claims - Call Center Associate (Fully Remote) role?

This is a full-time Claims - Call Center Associate (Fully Remote) position at Cincinnati Financial.

What are the main requirements for the Claims - Call Center Associate (Fully Remote) role?

Key requirements include: Handle calls and aid in resolving inquiries from field representatives and external customers, Enter claim information from calls into CMS, Create and execute reports, and more.

What is the salary range for the Claims - Call Center Associate (Fully Remote) position?

The salary range for this Claims - Call Center Associate (Fully Remote) role is $0.017k - $0.018k.

How do I apply for the Claims - Call Center Associate (Fully Remote) position at Cincinnati Financial?

You can apply for this Claims - Call Center Associate (Fully Remote) position by clicking the "Apply Now" button on this page, which will take you to Cincinnati Financial's application portal.

Claims - Call Center Associate (Fully Remote) at Cincinnati Financial

United States

$0.017k - $0.018k

Make a difference with a career in insurance<o:p></o:p> At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.<o:p></o:p>  <o:p></o:p> If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.<o:p></o:p>  <o:p></o:p> Start your journey with us<o:p></o:p> The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department.<o:p></o:p> The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.<o:p></o:p>  <o:p></o:p> Be ready to:<o:p></o:p> <ul type="disc"> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">handle calls and aid in resolving inquiries from field representatives and external customers<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">enter claim information from calls into CMS<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">create and execute reports<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">route calls for the Headquarters Claims department<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">work on projects as requested<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">attend department training<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">portray a positive attitude through verbal and written communication and job performance<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">communicate with management to discuss development opportunities<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">show initiative in assisting other associates<o:p></o:p></li> <li class="MsoNormal" style="color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white; vertical-align: middle;">strive to provide excellent service to internal and external customers<o:p></o:p></li> </ul> <div>Be equipped with:<ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">excellent written and verbal communication skills</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">ability to resolve issues through research and communication with supervision and other associates</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">work efficiently to meet service level agreements</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">listen carefully and follow directions</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">type accurately and efficiently</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">perform routine daily tasks</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">input data entry accurately</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">strong customer service skills</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">experience with CMS and PMS is helpful</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;">familiar with Microsoft® Word and Excel</li></ul> Shift: Monday- Friday 12-8:45 PM Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenitiesYour commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of <a href="https://www.cinfin.com/cincinnati-insurance-careers/benefits">benefits and amenities</a>.Embrace a diverse teamAs a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review <a href="https://www.cinfin.com/careers/labor-laws" target="_blank">this information</a> to learn more about those rights. </div>

Apply Now

Remote Opportunity

Claims - Call Center Associate (Fully Remote)

Join Cincinnati Financial as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Claims - Call Center Associate (Fully Remote)

Cincinnati Financial

Full Time

$0.017k - $0.018k

6 months ago

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team.

United States

Customer Success

Entry

Data entry

Report creation

Communication

+5 more

Job Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department.

The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

handle calls and aid in resolving inquiries from field representatives and external customers
enter claim information from calls into CMS
create and execute reports
route calls for the Headquarters Claims department
work on projects as requested
attend department training
portray a positive attitude through verbal and written communication and job performance
communicate with management to discuss development opportunities
show initiative in assisting other associates
strive to provide excellent service to internal and external customers

Be equipped with:

excellent written and verbal communication skills
ability to resolve issues through research and communication with supervision and other associates
work efficiently to meet service level agreements
listen carefully and follow directions
type accurately and efficiently
perform routine daily tasks
input data entry accurately
strong customer service skills
experience with CMS and PMS is helpful
familiar with Microsoft® Word and Excel

Shift: Monday- Friday 12-8:45 PM

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

Requirements

Handle calls and aid in resolving inquiries from field representatives and external customers
Enter claim information from calls into CMS
Create and execute reports
Route calls for the Headquarters Claims department
Work on projects as requested
Attend department training
Portray a positive attitude through verbal and written communication and job performance

Skills

Data entry

Report creation

Communication

issue resolution

Research

Call Handling

Claim Information Input

Call Routing

Ready to Apply?

Join Cincinnati Financial today

Salary Range

$0.017k - $0.018k

Posted 6 months ago

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