Manager, IT Systems at D-Wave
United States
$144k - $198k
<div><body><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><b><strong style="font-size:15pt;white-space:pre-wrap;">About the role</strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 4px;padding:0px;'><span style="font-size:12pt;white-space:pre-wrap;">D-Wave is seeking a Manager, IT Systems to lead a small, high-impact System Administration team. This is a hands-on leadership role for team performance, priorities, and operational delivery. You'll provide technical direction and ensure infrastructure is secure, reliable and scalable. You'll partner with IT leadership and cross-functional teams to align team priorities with business needs and support the company’s growth.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 4px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 4px;padding:0px;'><span style="font-size:12pt;white-space:pre-wrap;">This is a Remote role within Florida, with Boca Raton being a bonus.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><b><strong style="font-size:15pt;white-space:pre-wrap;">What you'll do</strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 4px;padding:0px;'><i><em style="font-size:12pt;white-space:pre-wrap;">Team leadership</em></i></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Lead, coach, and develop a team of System Administrators; own hiring, onboarding, and performance management</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Set priorities and coverage, including on-call and after-hours rotation</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Build a culture of accountability, ownership, and continuous improvement</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Provide technical guidance, delegate work effectively, and adapt your management approach to individual team members</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Promote ownership and continuous improvement, using lessons learned from mistakes and operational issues to strengthen how the team works</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 4px;padding:0px;'><i><em style="font-size:12pt;white-space:pre-wrap;">IT operations</em></i></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Own systems administration operations including ticketing, SLAs, escalations, patching, and compliance</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Architect, deploy, and maintain company infrastructure, keeping it modern, secure, and scalable</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Manage core security tools: firewalls, IDS, MDM, antivirus, and encryption management</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Administer the Atlassian Suite and core enterprise platforms: AD/LDAP, Entra ID, Intune, Microsoft 365, Zoom, GitHub</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Oversee governance and access for AI tools in use (Claude, ChatGPT, Fellow)</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Lead resolution of major incidents, outages, and root-cause investigations</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Review and approve changes to critical systems</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Build scripts and automation to reduce manual work across the team</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Operate effectively where processes are still evolving, using sound judgment and established best practices to keep work moving.</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Identify process and operational gaps, then establish documentation, standards, and scalable workflows needed for a more mature enterprise environment.</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 4px;padding:0px;'><i><em style="font-size:12pt;white-space:pre-wrap;">Hands-on support</em></i></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Support the team with complex technical issues and escalations, including troubleshooting, documentation, communication, escalation, and follow-up.</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Given team size, remain hands-on with technical work as needed</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 4px;padding:0px;'><i><em style="font-size:12pt;white-space:pre-wrap;">Cross-functional collaboration</em></i></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Align team priorities and roadmap with IT leadership and business needs</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Coordinate with DevOps on AWS connectivity; working familiarity with Kubernetes, Ansible, or Terraform</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Identify and act on issues that cross team boundaries, engaging the appropriate teams rather than allowing ownership gaps to delay resolution</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Partner with other managers and senior leaders on cross-functional initiatives and large-scale projects</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Exercise independent judgment while recognizing when decisions require broader input, approval, or escalation</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><b><strong style="font-size:15pt;white-space:pre-wrap;">About You</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Bachelor's degree in IT, Computer Science, or equivalent experience</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">8+ years of progressive IT experience spanning systems administration and end-user support</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">3+ years leading or supervising IT staff, including hiring and performance management</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Strong expertise in Microsoft infrastructure: AD, Intune, Entra ID</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Experience with ITSM platforms and SLA-driven service delivery</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Working knowledge of AWS, GCP, or Azure, and tools like Atlassian and Microsoft 365</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Strong judgment, problem-solving, and stakeholder management skills in a fast-paced, resource-lean environment</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to set priorities, manage competing demands, and make decisions that support both short- and long-term team and business goals</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><b><strong style="font-size:15pt;white-space:pre-wrap;">A D-Waver's DNA</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.</span></li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:12pt;white-space:pre-wrap;">As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><b><strong style="font-size:15pt;white-space:pre-wrap;">Our Compensation Philosophy is Simple but Powerful:</strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style="color:black;font-size:12pt;white-space:pre-wrap;">We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. </span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><b><strong style="background-color:inherit;font-size:12pt;white-space:pre-wrap;">During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture). The final offer is determined by your proficiencies within this level. </strong></b><b><strong style="color:rgb(34,35,38);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;"> </strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><b><strong style="font-size:15pt;white-space:pre-wrap;">Inclusion: </strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style="font-size:12pt;white-space:pre-wrap;">We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><b><strong style="background-color:inherit;font-size:15.25pt;white-space:pre-wrap;">The Fine Print: </strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style="background-color:inherit;font-size:12pt;white-space:pre-wrap;">No 3rd party candidates will be accepted </span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><i><em style="background-color:inherit;font-size:11.5pt;white-space:pre-wrap;">It is D-Wave policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.</em></i><span style="background-color:inherit;font-size:11.5pt;white-space:pre-wrap;"> </span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><i><em style="font-size:11pt;white-space:pre-wrap;">Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on </em></i><a href="https://www.dwavequantum.com/company/careers/" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><i><em style="font-size:11pt;white-space:pre-wrap;">D-Wave Careers site</em></i></a><i><em style="font-size:11pt;white-space:pre-wrap;"> using our applicant system. Note: We do not use text messaging or third-party messaging apps to communicate with applicants and will never ask for fees or financial commitment, so please exercise caution if you are approached in this way. Authentic communications will come from an @dwavesys.com email.</em></i></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><i><em style="font-size:11pt;white-space:pre-wrap;"> </em></i></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><i><em style="font-size:11pt;white-space:pre-wrap;">For more information, please read our full </em></i><a href="https://www.dwavequantum.com/job-recruiting-fraud-scams/" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><i><em style="color:blue;white-space:pre-wrap;">Statement Regarding Job Recruiting Fraud Scams</em></i></a><i><em style="color:blue;white-space:pre-wrap;">.</em></i></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p></body></div>
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