Is the Field Service Technician position at Diebold Nixdorf fully remote?

Yes, this Field Service Technician position at Diebold Nixdorf is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Field Service Technician role?

This is a full-time Field Service Technician position at Diebold Nixdorf.

How do I apply for the Field Service Technician position at Diebold Nixdorf?

You can apply for this Field Service Technician position by clicking the "Apply Now" button on this page, which will take you to Diebold Nixdorf's application portal.

Field Service Technician at Diebold Nixdorf

United States

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. <h3>Responsibilities</h3><ul style="list-style-type: disc;"><li>Gains familiarity with Field Service Technician practices and procedures.</li><li>With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.</li><li>Performs hardware repairs on a component level.</li><li>Cleans and adjusts mechanical components.</li><li>Configures and installs applicable software.</li><li>Preventive Maintenance: Performs routine checks according to documented procedures.</li><li>Refills consumables as directed.</li><li>IMAC/R: Installs, moves, adds, changes and removes hardware and software products.</li><li>Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.</li><li>Participates in regular hardware and software trainings (on the job, classroom and web based).</li><li>Participates in the implementation of measures to achieve agreed KPIs.</li><li>Assists with special projects as assigned.</li></ul> <h3>Qualifications</h3><ul style="list-style-type: disc;"><li>Education or equivalent work experience required.</li><li>Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.</li><li>Good written and verbal communication skills.</li><li>Driver's license and driving record that satisfies DN's fleet requirements.</li><li>PC literacy and good knowledge and application of the relevant tools and methods.</li><li>Product knowledge of relevant industry and basic ITIL skills preferred.</li><li>Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.</li><li>Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.</li><li>Acceptance of exposure to the outside elements.</li><li>Shift adaptability, which would include an on-call rotation for evenings and weekends.</li><li>Exceptional customer service skills are needed.</li><li>Ability to organize and inventory truck stock parts and tools.</li><li>Sense of urgency, organizational skills, professional presence and work in team environment.</li><li>Ability to pass MVR, background and drug test where required.</li></ul> Preferred Qualifications<ul style="list-style-type: disc;"><li>Firstline Service Technician work experience preferred. </li><li>Vocational/Trade School preferred</li></ul> #LI-DC1#LI-Remote  <body> Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found <a href="https://www.dieboldnixdorf.com/en-us/about-us/global-locations" target="_blank" rel="nofollow">here -</a><a href="https://www.dieboldnixdorf.com/en-us/about-us/global-locations" target="_blank" rel="nofollow"> https://www.dieboldnixdorf.com/en-us/about-us/global-locations</a> </body>

Apply Now

Remote Opportunity

Field Service Technician

Join Diebold Nixdorf as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Field Service Technician

Diebold Nixdorf

Full Time

2 months ago

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

United States

Engineering

Entry

Field service

Technical Support

Hardware maintenance

+4 more

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

Gains familiarity with Field Service Technician practices and procedures.
With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
Performs hardware repairs on a component level.
Cleans and adjusts mechanical components.
Configures and installs applicable software.
Preventive Maintenance: Performs routine checks according to documented procedures.
Refills consumables as directed.
IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
Participates in regular hardware and software trainings (on the job, classroom and web based).
Participates in the implementation of measures to achieve agreed KPIs.
Assists with special projects as assigned.

Qualifications

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.
PC literacy and good knowledge and application of the relevant tools and methods.
Product knowledge of relevant industry and basic ITIL skills preferred.
Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on-call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence and work in team environment.
Ability to pass MVR, background and drug test where required.

Preferred Qualifications

Firstline Service Technician work experience preferred.
Vocational/Trade School preferred

#LI-DC1

#LI-Remote

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Skills

Field service

Technical Support

Hardware maintenance

Customer Service

Troubleshooting

Problem Solving

Communication

Ready to Apply?

Join Diebold Nixdorf today

Posted 2 months ago

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