Quality Assurance (QA) Specialist (Remote) at Direct Meds LLC
United States
$0.023k - $0.026k
<meta><h1 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:36pt;font-weight:600;letter-spacing:1px;margin-top:0pt;margin-bottom:0pt;padding-left:0px;"><b><strong style="color:rgb(13,13,13);font-size:21pt;white-space:pre-wrap;">Quality Assurance (QA) Specialist (Remote)</strong></b></h1><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:3pt 0px;padding:0px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Company: DirectMeds</span><br><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Department: Customer Experience (CX)</span><br><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Location: Fully Remote</span><br><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Employment Type: Full-Time (40 hours/week)</span><br><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Compensation: $23–$26 per hour</span><br><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Reports To: Director of Customer Experience</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Compensation Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><br></p><hr><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><h2 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Position Summary</strong></b></h2><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">The Quality Assurance (QA) Specialist is instrumental in assessing customer touchpoints, fostering service excellence, maintaining regulatory compliance, and spearheading ongoing enhancements across the Customer Experience department. This individual collaborates with leadership to offer impartial assessments, pinpoint professional development needs, celebrate high achievements, and ensure the delivery of a reliable, premium patient journey.</span></p><h2 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Essential Responsibilities</strong></b></h2><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Analyze phone calls, digital correspondence, and CRM records utilizing established QA metrics.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Oversee quality benchmarks, data precision, and service standards within designated teams.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Deliver prompt, neutral critiques and mentoring suggestions to facilitate staff growth.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Engage in calibration meetings to uphold uniform appraisal criteria.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Monitor performance patterns, compile analytical reports, and suggest operational refinements.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Guarantee adherence to HIPAA regulations, internal protocols, and quality mandates.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Support the creation of QA tools, SOP documentation, and process improvement projects.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Report critical quality lapses, compliance breaches, or safety risks through proper channels.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Acknowledge superior output and champion operational best practices enterprise-wide.</span></li></ul><h2 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Cross-Training & Organizational Support</strong></b></h2><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Every member of the Customer Experience unit is expected to engage in interdisciplinary training. This initiative produces versatile professionals, bolsters team synergy, enhances operational agility, and secures a frictionless experience for our patients.</span></p><h2 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Knowledge, Skills & Abilities</strong></b></h2><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Robust diagnostic, verbal, and professional mentoring capabilities.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Exceptional precision and logical reasoning aptitude.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Competency in evaluating engagements neutrally to drive progress.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Superior administrative, technical writing, and data presentation skills.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Expertise in CRM platforms, QA software, and standard productivity suites.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Capacity to balance various tasks while upholding ethical and professional standards.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:6pt 0px;padding:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Applicants possessing a background in medical aesthetics, telehealth, or clinical environments are highly preferred.</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:6pt 0px 12pt;padding:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Proficiency in both English and Spanish is an asset.</strong></b></p><h2 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Performance Expectations</strong></b></h2><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Execute precise assessments within the required timeframes.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Uphold scoring consistency via routine calibration exercises.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Provide effective and usable coaching input.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Achieve targeted output and quality metrics.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Advance operational quality, regulatory adherence, and iterative growth.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Exhibit a patient-centric approach and high professional accountability.</span></li></ul><h2 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Key Performance Indicators (KPIs)</strong></b></h2><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Volume of completed QA audits</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Audit completion turnaround time</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Scoring alignment and calibration variance</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Record keeping and documentation precision</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Regulatory and policy compliance metrics</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Mentorship and coaching execution rates</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Quality metric trajectories</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Success in reaching productivity targets</span></li></ul><h2 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;"><b><strong style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Why Join Direct Meds?</strong></b></h2><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">At Direct Meds, Quality Assurance transcends simple evaluation—it is about refining the patient's journey. Our specialists are vital in cultivating talent, reinforcing compliance, optimizing workflows, and ensuring every individual receives top-tier care.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><h2 style="font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:0pt;margin-bottom:0pt;padding-left:0px;"><span style="color:rgb(0,0,0);font-size:17pt;white-space:pre-wrap;">What We Offer</span></h2><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(13,13,13);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Competitive compensation</span></li><li style="color:rgb(13,13,13);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Benefits Package (Health, Dental, Vision)</span></li><li style="color:rgb(13,13,13);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Fully Remote Position</span></li><li style="color:rgb(13,13,13);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Paid time off and company holidays</span></li><li style="color:rgb(13,13,13);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Opportunities for career growth within a rapidly scaling company</span></li><li style="color:rgb(13,13,13);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Exposure to cutting-edge therapies in wellness and longevity</span></li><li style="color:rgb(13,13,13);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(13,13,13);font-size:12pt;white-space:pre-wrap;">Opportunity to directly impact patient experience, employee development, and operational excellence</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br><br><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:8pt 0px 0pt;padding:0px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Equal Employment Opportunity</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:0pt 0px 8pt;padding:0px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Direct Meds is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. Employment decisions are based on qualifications, merit, business needs, and applicable law.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br><br></p>
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