Customer Service Quality Executive (Remote) at Ditto Insurance
India
INR 454.6k - INR 454.6k
<p><span>Where Your Passion Meets Purpose: Empowering Millions through Insurance!</span></p> <span></span><br/><br/><strong>What's Ditto?</strong><p dir="ltr"><span>At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.</span></p><br/><p dir="ltr"><span>We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalised insurance advice.</span></p><br/><p dir="ltr"><span>Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India’s largest stock-broker Zerodha</span></p><br/><strong>What do we do at Ditto?</strong><ul><li>We help people buy insurance. </li><li>We explain health and life insurance in a language users understand </li><li>We curate and offer personalized recommendations</li></ul><br/><strong>Who's backing us?</strong>We are funded by Zerodha- India's largest stockbroker<br/><br/><br/><p><strong>Roles and Responsibilities:</strong></p><ul><li>Call monitoring and provide actionable insight to improve current processes</li><li>Assist in developing, creating, and implementing quality processes</li><li>Gather information to help improve advisor performance</li><li>Provide feedback on the quality of advisor's recommendation</li><li>Develop customer support quality standards</li></ul><br/><p><strong>Experience and Skills:</strong></p><ul><li>Experience of 0 - 3 years</li><li>Strong communication skills</li><li>Excellent customer service skills</li><li>Strong sense of ownership and leadership quality</li><li>Excellent listening and analytical skills</li><li>Ability to communicate and collaborate effectively<br/><br/></li></ul><p><strong>Please find the Application Process here:</strong></p><p>Should we like your application, we will send you a link via email to record a Short Video Resume.</p><p>Please take the time to check your inbox and record the same as this process is mandatory.</p><p><br/></p><p><strong>Perks:</strong></p><ul><li>Remote work</li><li>Comprehensive health insurance coverage for you and your family</li><li>CTC - 4,54,600 PA</li></ul><span><strong>Please Note</strong> - Beware of fraudulent Recruitment Agents. We do not charge any amount for any given purpose prior to an application for a role or at the time of any ensuing recruitment process. . For any queries, please contact careers@joinditto.in </span>
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