Director, Professional Services — EMEA at Dragos
United Kingdom
<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}">The Director of Professional Services, EMEA owns delivery execution of consulting, incident response, and penetration testing services across Europe, the UK, and the Middle East. This role directly manages EU-based practitioners and leads the EMEA region through a Manager, Middle East who oversees the GCC/SAU cluster. The Director is accountable for EMEA utilization, delivery quality, team health, and geographic coverage while serving as a strategic partner to EMEA regional sales leadership. This position requires managing a geographically distributed, multi-cluster organization while balancing operational excellence with regional complexity including time zones, languages, and regulatory considerations.</span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Directly manage all EU-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development plans with measurable goals</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the EMEA region through the Manager, Middle East by setting clear strategic direction, creating space for day-to-day leadership, and routing decisions through the reporting structure without bypassing sub-management</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Oversee quality and consistency of EMEA delivery outputs across EU and ME; partner with Practice Leads to monitor engagement execution, address quality gaps, and drive adoption of consistent methodologies</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor EMEA utilization across both EU and GCC/SAU clusters through billable hours tracking and participate actively in resourcing decisions with SalesOps</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage regional coverage by addressing time zone, travel, regulatory, and language considerations that affect staffing and engagement execution; identify coverage gaps early and work to address them</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure smooth operational execution across the EMEA team; manage operational budgets across the region, track resource allocation, and escalate financial risks appropriately</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate closely with EMEA regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support across both EU and GCC/SAU markets</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the EMEA region through a Manager, Middle East, providing strategic direction while empowering in-region leadership.</li> </ul> <p><strong><span data-contrast="auto">Qualifications</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proven track record leading and developing professional services or consulting teams across multiple locations or geographies</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated ability to establish quality standards, monitor execution, and drive process improvement across distributed teams</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience managing through sub-managers or other reporting structures in matrix organizations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong capability to navigate regional complexity including time zones, regulatory requirements, and cultural considerations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience tracking and managing budgets across multiple regions or cost centers</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong partnership and communication skills with regional sales organizations and ability to drive commercial alignment</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience or comfort managing geographically distributed teams with cross-cluster staffing and resource allocation responsibilities</li> </ul> <p><strong><span data-contrast="auto">Compensation</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Salary: </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}">£150,000</span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Competitive Equity Package <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Comprehensive Benefits Plan<span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li> </ul> <p><span data-ccp-props="{}"> </span></p> <p><span data-contrast="none">#LI-JF1 #LI-REMOTE </span> <span data-ccp-props="{}"> </span></p> <p> </p> <p> </p><div class="content-conclusion"><p>Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.</p></div>
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