Director, Professional Services — North America at Dragos
United States
<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}">The Director of Professional Services leads the delivery execution of consulting, incident response, and penetration testing services across the North America region. This role manages a team of IC practitioners and is accountable for team utilization, delivery quality, and overall team health. The Director serves as a strategic partner to NA sales leadership, ensuring the Professional Services function supports customer success and drives revenue growth across the region. This position requires balancing operational excellence, team development, and strong cross-functional collaboration with sales and practice leadership. This role initially reports to the VP of Services, with the delivery organization consolidating under a Senior Director as part of a planned organizational evolution.</span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Directly manage North America-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development and career growth plans.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Oversee quality and consistency of all service delivery; partner with Practice Leads to monitor engagement execution, identify and address quality gaps, and drive adoption of consistent methodologies.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor team utilization through billable hours tracking, manage staffing levels, address capacity gaps proactively, and participate in resourcing decisions with SalesOps.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure smooth operational execution across the team; manage operational budgets, track resource allocation, and escalate financial risks appropriately.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create measurable goals for team members, maintain consistent performance management cadence, partner with Practice Leads on technical assessments, and work with HRBP on performance issues.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate closely with regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Resolve scheduling, task allocation, and operational issues at the appropriate level; minimize unnecessary escalations.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Foster a culture of learning; ensure team has training and resources needed to adapt to new technologies, methodologies, and business strategies.</li> </ul> <p><strong><span data-contrast="auto">Qualifications</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proven track record leading and developing professional services or consulting teams.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated ability to establish quality standards, monitor execution, and drive process improvement.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience tracking and managing operational budgets and financial accountability.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong ability to collaborate with sales organizations and understand customer journey and account dynamics.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to create positive team environments, mentor practitioners, and drive engagement and retention.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong organizational and project management skills with ability to resolve operational challenges efficiently.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience managing geographically distributed teams or operating in complex, matrix organizational structures.</li> </ul> <p><strong><span data-contrast="auto">Compensation</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Salary: $205,000</span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Competitive Equity Package <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Comprehensive Benefits Plan<span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li> </ul> <p><span data-ccp-props="{}"> </span></p> <p><span data-contrast="none">#LI-JF1 #LI-REMOTE </span> <span data-ccp-props="{}"> </span></p> <p> </p> <p> </p><div class="content-conclusion"><p>Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.</p></div>
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