Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Worldwide

<p>We are seeking enthusiastic and client-focused individuals to join our team as a Remote Customer Experience Specialist. You will be supporting a major global platform specializing in online travel and reservation services. This is a superb opportunity to work from home while acting as the primary point of contact for customers in the Croatian region, ensuring they have a smooth and positive experience managing their travel and accommodation needs on the platform.</p><p><br></p><p>While prior experience in customer service is helpful, it is not mandatory. We are looking for candidates who are excellent problem-solvers, dedicated to providing high-quality service, and proficient in the required languages.</p><p><br></p><p>Core Responsibilities</p><p><br></p><p>As a Croatian-speaking Travel Specialist, your duties will involve:</p><p><br></p><p>Communication: Managing a high volume of customer interactions (inbound/outbound via phone, email, and live chat) in both Croatian and English.</p><p>Support &amp; Resolution: Effectively and kindly resolving customer issues related to reservations, changes, cancellations, payments, and general use of the travel platform.</p><p>Expertise: Becoming proficient in the client&apos;s system, rules, and procedures to provide accurate and thorough information.</p><p>Record Keeping: Meticulously documenting all customer contacts, feedback, and outcomes within the Customer Relationship Management (CRM) system.</p><p>Service Excellence: Consistently maintaining top-tier professional standards and communication quality, meeting all defined Service Level Agreements (SLAs).</p><p>Teamwork: Collaborating with colleagues and managers to pinpoint recurring issues and contribute to ongoing improvements in service delivery.</p><p><br></p><p>Essential Skills &amp; Requirements</p><p><br></p><p>Language Fluency (Must Have)</p><p>Croatian: Native or Fully Fluent (C2 level). Essential for clear and professional communication, both spoken and written.</p><p>English: Proficient (Minimum B2 level). Necessary for training, internal communication, and documentation purposes.</p><p><br></p><p>General Prerequisite</p><p>You must be legally authorized to work remotely from within Greece and have access to reliable high-speed internet.</p><p>Strong verbal and written communication skills in both Croatian and English.</p><p>Exceptional listening skills, empathy, and organizational abilities.</p><p>Capability to thrive independently and manage workload efficiently in a dynamic, remote setting.</p><p><br></p><p>Compensation &amp; Benefits Package</p><p><br></p><p>We are committed to offering competitive rewards that recognize our employees&apos; language skills and support their overall well-being and professional advancement.</p><p><br></p><p>Pay Structure</p><p>A Highly Competitive Salary that aligns with market standards for specialized language roles.</p><p>Incentive programs and bonuses tied to performance.</p><p><br></p><p>Comprehensive Perks</p><p>Healthcare: Full private medical insurance coverage.</p><p>Security: Life insurance coverage for financial peace of mind.</p><p>Career Trajectory: Defined paths for professional growth, vertical promotion, and internal job mobility within the company.</p><p>Extra Benefits: Employee discounts, referral schemes, and access to health and wellness initiatives.</p><p><br></p><p>Equipment &amp; Remote Setup</p><p>The company will provide all necessary work equipment, including a company laptop, professional headset, and other tools required to effectively perform the role from your designated remote location in Greece.</p><p><br></p><p>Relocation Assistance (For International Candidates Moving to Greece)</p><p>For candidates relocating to Greece, we offer a comprehensive support package to aid in your transition:</p><p>Travel Costs: Reimbursement for your initial flight ticket to Greece.</p><p>Housing Support: Four (4) weeks of complimentary temporary hotel stay upon arrival, giving you time to settle in and find permanent accommodation.</p><p><br></p><p>Why Join Our Team?</p><p>Seize this chance to become part of a diverse, global team supporting a top-tier travel service brand. You will receive complete training to excel in your role as a customer experience specialist, all while enjoying the flexibility and comfort of a work-from-home position based in Greece. Apply now to launch your international career in travel customer support!</p>