Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Worldwide

<p>We are seeking highly motivated and customer-focused individuals to join our team as a Remote Customer Advisor for a leading global online travel and reservation service project. This role is a fantastic opportunity to work from the comfort of your home, supporting customers across the Croatian market. You will act as the primary point of contact, ensuring a seamless and positive experience for users utilizing the platform for their accommodation and travel needs.</p><p><br></p><p>Prior experience in a customer service environment is beneficial, but not strictly required. We welcome candidates who possess a passion for problem-solving, a commitment to excellent service, and the required language skills.</p><p><br></p><p>Key Responsibilities</p><p>As a Croatian-Speaking Customer Advisor (Travel Agent), your main duties will include:</p><p>Handling Inquiries: Manage a high volume of inbound and outbound customer contacts (via phone, email, and live chat) in Croatian and English.</p><p>Issue Resolution: Efficiently and empathetically resolve customer queries and concerns related to bookings, modifications, cancellations, payment processing, and general platform use.</p><p>Product Knowledge: Develop and maintain in-depth knowledge of the client&apos;s platform, policies, and procedures to provide accurate and comprehensive information.</p><p>Documentation: Accurately document all customer interactions, feedback, and resolution steps in the Customer Relationship Management (CRM) system.</p><p>Quality Assurance: Maintain the highest standards of professionalism and communication quality in every interaction, adhering to Service Level Agreements (SLAs).</p><p>Collaboration: Work collaboratively with team members and supervisors to identify emerging issues and contribute to continuous improvement initiatives.</p><p><br></p><p>Required Qualifications &amp; Skills</p><p>Language Proficiency (Mandatory)</p><p>Croatian: Fluent/Native proficiency (C2 level). Must be able to communicate clearly and professionally, both written and verbally.</p><p>English: Upper-Intermediate proficiency (B2 level minimum). Required for training, internal communication, and documentation.</p><p><br></p><p>General Requirements</p><p>Must be legally authorized to work remotely within Greece and possess stable internet connectivity.</p><p>Strong verbal and written communication skills in both required languages.</p><p>Excellent active listening, empathy, and organizational skills.</p><p>Ability to work independently and manage time effectively in a fast-paced, remote environment.</p><p><br></p><p>Compensation &amp; Benefits</p><p>We believe in rewarding our employees competitively and supporting their well-being and career growth.</p><p><br></p><p>Salary &amp; Compensation</p><p>Competitive Salary Package that reflects your language skills and market standards.</p><p>Performance-based bonuses and incentives.</p><p><br></p><p>Comprehensive Benefits</p><p>Health Insurance: Comprehensive private health care coverage.</p><p>Life Insurance: Financial security provided through life insurance coverage.</p><p>Career Growth: Clear pathways for professional development, vertical promotion, and internal mobility within the company.</p><p>Additional Perks: Employee discounts, referral programs, and access to wellness initiatives.</p><p><br></p><p>Remote Work Setup</p><p>The company provides all necessary technical equipment, including a laptop, headset, and other tools required to perform the job effectively from your remote location in Greece.</p><p><br></p><p>Relocation Package (For Candidates Moving to Greece)</p><p>To assist non-resident candidates transitioning to Greece, we offer a comprehensive relocation package:</p><p>Flight Ticket Reimbursement: We will reimburse the cost of your initial flight to Greece.</p><p>Accommodation Support: Four (4) weeks of complimentary hotel accommodation upon arrival to help you settle in and secure long-term housing.</p><p><br></p><p>Why Join Us?</p><p>This is an opportunity to join a diverse, multinational team supporting one of the world&apos;s most recognizable travel services. You will receive extensive training to succeed in your role and become a customer experience expert, all while enjoying the flexibility and comfort of working from home in Greece. Apply today to start your international customer service career!</p>