Croatian Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Worldwide

<p><span style="font-family: inherit; font-size: 0.875rem;">Are you passionate about the world of travel? We are looking for energetic, customer-centric professionals to join a global leader in online reservations. This is your chance to represent a world-renowned travel platform from the comfort of your home in </span><strong style="font-family: inherit; font-size: 0.875rem;">Greece</strong><span style="font-family: inherit; font-size: 0.875rem;">, ensuring travelers have a seamless experience from booking to check-out.</span></p> <p>Whether you are an experienced service professional or a motivated newcomer with the right language skills, we want to hear from you!</p> <h3> YOUR VIRTUAL ROLE</h3> <p>As a Croatian-Speaking Travel Expert, you will be the heartbeat of our customer experience. Your mission is to turn travel hurdles into smooth departures.</p> <p><strong>Core Responsibilities:</strong></p> <ul><li><strong>Omni-channel Support:</strong> Manage high-volume inquiries via phone, email, and live chat in both Croatian and English.</li><li><strong>Expert Problem Solving:</strong> Resolve booking issues, handle cancellations, and navigate payment queries with empathy and speed.</li><li><strong>Platform Mastery:</strong> Stay updated on the latest travel policies and platform features to provide top-tier advice.</li><li><strong>Detailed Documentation:</strong> Log every interaction in our CRM to ensure a consistent and professional customer journey.</li><li><strong>Quality &amp; Collaboration:</strong> Meet high service standards (SLAs) while working closely with your team to improve our global service.</li></ul> <h3> WHO YOU ARE</h3> <p>We are looking for effective communicators who can thrive in a fast-paced, digital environment.</p> <ul><li><strong>Language Mastery:</strong> Native or Fluent <strong>Croatian (C2)</strong> and a strong command of <strong>English (B2)</strong> for internal training and communication.</li><li><strong>Technical Readiness:</strong> You are comfortable working remotely, possess a stable internet connection, and are legally authorized to work in <strong>Greece</strong>.</li><li><strong>Human Touch:</strong> You have a gift for active listening, empathy, and keeping organized under pressure.</li><li><strong>Self-Starter:</strong> You are disciplined enough to manage your time effectively in a 100% remote setup.</li></ul> <h3> REWARDS &amp; BENEFITS</h3> <p>We believe that a happy team provides the best service. That&apos;s why we offer a comprehensive package designed for your peace of mind.</p> <p><strong>Financial &amp; Health</strong></p> <ul><li><strong>Competitive Pay:</strong> A salary that reflects your specialized language skills.</li><li><strong>Performance Bonuses:</strong> Extra incentives for those who go above and beyond.</li><li><strong>Full Coverage:</strong> Comprehensive private health and life insurance from day one.</li></ul> <p><strong>Growth &amp; Perks</strong></p> <ul><li><strong>Career Pathing:</strong> Real opportunities for vertical promotions and internal mobility.</li><li><strong>Lifestyle Perks:</strong> Access to employee discounts, wellness initiatives, and referral rewards.</li><li><strong>Full Tech Kit:</strong> We ship all the hardware you need (laptop, headset, etc.) directly to your door.</li></ul> <h3> RELOCATION SUPPORT (FOR THOSE MOVING TO GREECE)</h3> <p>Dreaming of a life in Greece? We make the transition easy:</p> <ul><li><strong>Travel Coverage:</strong> Full reimbursement for your flight ticket to Greece.</li><li><strong>Welcome Stay:</strong> Four weeks of complimentary hotel accommodation while you find your new home.</li></ul> <h3> WHY JOIN OUR TEAM?</h3> <p>This isn&apos;t just a job; it&apos;s an entry point into a diverse, multinational community. You will receive world-class training to become an expert in the travel industry while enjoying the ultimate flexibility of a remote lifestyle.</p> <p><br></p>