Danish Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Portugal

<p>** This position is remote wihtin Portugal only**</p><p><br></p><p><br></p><p>Are you a Danish speaker living in Portugal who is passionate about the future of mobility? Do you enjoy solving problems and providing top-tier support? We are looking for a <strong>Remote Customer Advisor</strong> to join our <strong>Automotive Digital Services</strong> team.</p> <p>This is a <strong>full-time, long-term opportunity</strong> for those already settled in Portugal who want to work for a global leader in the automotive tech industry.</p> <h3>&#xa0;The Project</h3> <p>You will be the voice of a prestigious automotive brand, assisting customers with their <strong>Digital Services</strong>. This includes everything from troubleshooting in-car connectivity and mobile apps to managing remote vehicle features and navigation subscriptions. You aren&apos;t just answering phones; you are helping drivers navigate the digital evolution of their vehicles.</p> <h3>What You&apos;ll Do</h3> <ul><li><strong>Support &amp; Guide:</strong> Assist Danish-speaking customers via phone, email, and chat regarding digital dashboard features, app connectivity, and account management.</li><li><strong>Troubleshoot:</strong> Resolve technical inquiries related to GPS, remote start, electric vehicle charging apps, and software updates.</li><li><strong>Customer Excellence:</strong> Provide a premium experience that aligns with a world-class automotive brand.</li><li><strong>Documentation:</strong> Maintain accurate records of customer interactions in our CRM system.</li></ul> <h3>&#xa0;Requirements</h3> <ul><li><strong>Language:</strong> Native or C2-level fluency in <strong>Danish</strong> and a minimum of <strong>B2 English</strong>.</li><li><strong>Location:</strong> You must currently reside in <strong>Portugal</strong>. This is a &quot;locals only&quot; recruitment; no relocation support is provided.</li><li><strong>Availability:</strong> Full-time availability (40 hours per week).</li><li><strong>Tech Savvy:</strong> A natural interest in digital apps, smartphones, and automotive technology.</li><li><strong>Soft Skills:</strong> Excellent communication skills, empathy, and a &quot;can-do&quot; attitude.</li><li><strong>Experience:</strong> Prior experience in customer service or tech support is a plus, but <strong>not a requirement</strong>. We value potential and attitude!</li></ul> <h3>&#xa0;What We Offer</h3> <p>We believe in taking care of our people so they can take care of our customers.</p> <ul><li><strong>Work from Home:</strong> 100% remote within Portugal. We provide all the <strong>high-end equipment</strong> (laptop, monitor, headset, etc.) you need to succeed.</li><li><strong>Health &amp; Security:</strong> Comprehensive <strong>Health and Life Insurance</strong> from day one.</li><li><strong>Career Growth:</strong> Clear pathways for advancement. Most of our Team Leads and Quality Analysts started in this exact role.</li><li><strong>Stability:</strong> A full-time, permanent contract in a thriving industry.</li><li><strong>Training:</strong> Fully paid, intensive initial training to make you an expert in automotive digital ecosystems.</li><li><strong>Vibrant Culture:</strong> Even though we are remote, we host virtual team-building events, contests, and wellness initiatives.</li></ul> <h3>Why Join Us?</h3> <p>The automotive world is shifting from &quot;hardware&quot; to &quot;software.&quot; By joining this project, you are positioning yourself at the forefront of the <strong>Connected Car</strong> revolution. You will gain invaluable experience in digital troubleshooting and premium client relations while enjoying the flexibility of working from your home in Portugal.</p>