Dutch Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB
Portugal
<p>Are you a "people person" who thrives on solving problems and helping others? We are looking for fluent <strong>Dutch speakers</strong> to join a specialized team supporting one of the world's most prestigious <strong>digital payment platforms</strong>.</p> <p>This is a <strong>fully remote</strong> position, allowing you to work from any corner of beautiful Portugal—whether it's a beach house in the Algarve or a flat in Porto. You will be the primary point of contact for users, ensuring every transaction and interaction is seamless, secure, and high-quality.</p> <h3> YOUR REMOTE MISSION</h3> <p>As a Financial Support Specialist, you are the voice of a global leader in digital payments. Your daily goals include:</p> <ul><li><strong>Omni-channel Assistance:</strong> Deliver friendly, effective support via phone, email, and live chat.</li><li><strong>Problem Resolution:</strong> Tackle inquiries regarding account access, payment processing, and transaction history.</li><li><strong>Technical Guidance:</strong> Patiently walk users through troubleshooting steps with total clarity.</li><li><strong>Security & Billing:</strong> Address sensitive questions about refunds, billing discrepancies, and account safety.</li><li><strong>Smart Documentation:</strong> Log interactions accurately and escalate complex cases to the right experts.</li><li><strong>Continuous Growth:</strong> Stay updated on the latest platform features and financial policies to provide expert advice.</li></ul> <h3> WHO YOU ARE</h3> <p>We are looking for disciplined, empathetic professionals who can manage their own desk while delivering world-class service.</p> <ul><li><strong>Language Mastery:</strong> Proficiency in <strong>Dutch (C1)</strong> and a solid command of <strong>English (B2)</strong>.</li><li><strong>Residency:</strong> You must already reside in <strong>Portugal</strong> or be ready to relocate (note: visa sponsorship is not available).</li><li><strong>Remote Discipline:</strong> Proven ability to work independently from home with top-tier organization skills.</li><li><strong>Communication Flair:</strong> Exceptional verbal and written skills with a knack for creative problem-solving.</li><li><strong>Tech Savvy:</strong> Comfortable navigating online payment systems and digital financial tools.</li></ul> <h3> WHAT'S IN IT FOR YOU?</h3> <p>We provide the tools, the tech, and the support—you provide the talent.</p> <ul><li><strong>Work-Life Balance:</strong> 100% remote work from <strong>anywhere within Portugal</strong>.</li><li><strong>Complete Tech Kit:</strong> We ship all necessary hardware (laptop, headset, etc.) directly to your door.</li><li><strong>Financial Rewards:</strong> A competitive base salary plus performance-based monthly bonuses.</li><li><strong>Health & Security:</strong> Comprehensive private health and life insurance from day one.</li><li><strong>Career Pathing:</strong> Access to continuous coaching and clear routes for vertical promotion.</li><li><strong>Virtual Community:</strong> A supportive, multicultural team with regular online events and wellness initiatives.</li></ul> <h3> RELOCATION SUPPORT (For those moving to Portugal)</h3> <p>Ready to make the move? We make your transition to Portugal effortless:</p> <ul><li><strong>Travel:</strong> We organize and pay for your flight to Portugal.</li><li><strong>Soft Landing:</strong> Initial temporary housing support to help you get settled before you choose your permanent remote base.</li></ul> <h3> Why take this step?</h3> <p>This is your chance to gain prestigious experience in the <strong>fintech sector</strong> while enjoying the freedom of a remote lifestyle. Join a global organization that values your growth and provides the equipment you need to succeed.</p>
Apply Now
