Dutch Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Portugal

<p><strong><br></strong></p><p><strong><br></strong></p><p><strong>This role is remote within Portugal only.</strong></p> <h2><br></h2> <p>Are you a people person who thrives on helping others? If you are a fluent Dutch speaker looking to make a meaningful impact on user satisfaction, we want you! Join a premier global leader in customer experience as part of a specialized team supporting a world-class financial services brand.</p> <p>We are seeking <strong>Dutch-speaking Customer Advisors</strong> for a <strong>100% remote position based in Portugal</strong>. In this role, you will be the primary point of contact for users of a major digital payment platform, ensuring every interaction is smooth, helpful, and high-quality.</p> <h3> Your Responsibilities: What You&apos;ll Do</h3> <p>As a remote specialist, your day-to-day will involve:</p> <ul><li><strong>Multi-Channel Support:</strong> Deliver friendly and effective assistance via phone, email, and live chat.</li><li><strong>Problem Solving:</strong> Resolve inquiries regarding account access, transaction history, payment processing, and general platform use.</li><li><strong>Guided Troubleshooting:</strong> Walk users through technical solutions step-by-step with patience and clarity.</li><li><strong>Security &amp; Billing:</strong> Address questions related to account safety, refunds, billing discrepancies, and platform features.</li><li><strong>Documentation:</strong> Categorize and log interactions accurately while escalating complex cases to the appropriate departments.</li><li><strong>Continuous Learning:</strong> Keep pace with service updates and policy changes to ensure users receive the most current information.</li><li><strong>Brand Advocacy:</strong> Build long-term trust and loyalty through empathetic service and a professional demeanor.</li></ul> <h3> Candidate Profile: Who You Are</h3> <p>To excel in this role, you should possess:</p> <ul><li><strong>Language Mastery:</strong> Proficiency in <strong>Dutch (C1 level)</strong> and a strong command of <strong>English (B2 level)</strong>.</li><li><strong>Residency:</strong> You must currently live in Portugal or be ready to relocate (please note that visa or work permit sponsorship is not available).</li><li><strong>Communication Skills:</strong> Exceptional verbal and written communication abilities.</li><li><strong>Soft Skills:</strong> A patient, empathetic nature with a knack for solving problems creatively.</li><li><strong>Digital Savvy:</strong> Comfort with online payment systems and digital financial tools.</li><li><strong>Remote Discipline:</strong> The ability to work independently from home with excellent time management and organization.</li></ul> <h3> What&apos;s in It for You?</h3> <ul><li><strong>Work-Life Balance:</strong> Fully remote work from any location within Portugal.</li><li><strong>Tech Kit:</strong> We provide all necessary hardware (laptop, headset, etc.) to get you started.</li><li><strong>Relocation Support:</strong> For those moving from abroad, we offer a flight to Lisbon and initial temporary housing.</li><li><strong>Financial Rewards:</strong> A competitive base salary supplemented by performance-based bonuses.</li><li><strong>Health &amp; Wellness:</strong> Comprehensive private health and life insurance coverage.</li><li><strong>Development:</strong> Access to continuous coaching, professional training, and clear paths for career advancement.</li><li><strong>Community:</strong> A supportive, multicultural team environment with regular virtual events and wellness initiatives.</li></ul> <h3> Why Take This Step?</h3> <p>This is more than just a job; it&apos;s an opportunity to gain prestigious experience in the financial services sector while enjoying the flexibility of remote work. You&apos;ll be supported by a multinational organization that values your growth, provides top-tier equipment, and fosters a collaborative culture.</p> <p><br></p>