Dutch Speaking Customer Support Representative (Remote in Portugal) at Eco Plus Solutions AB

Portugal

<p>Are you a customer-focused communicator passionate about deliver exceptional service? We are currently seeking a <strong>Dutch-Speaking Customer Support Advisor</strong> to represent a world-renowned, high-end German automotive brand.</p> <p>In this role, you will serve as the first point of contact for Dutch-speaking clients, drivers, and dealerships. You will assist with inquiries ranging from vehicle features, connected drive services, and mobility solutions to warranty questions and scheduled maintenance requests.</p> <p><em>This position is 100% remote, but candidates <strong>must reside in Portugal</strong> (mainland or islands) and hold valid work authorization.</em></p> <h2>Key Responsibilities</h2> <ul><li><strong>Customer Interaction:</strong> Handle incoming inquiries via phone, email, and live chat from Dutch-speaking customers in a professional, warm, and timely manner.</li><li><strong>Problem Resolution:</strong> Analyze customer questions, troubleshoot basic digital/app issues (such as connected vehicle software), and provide accurate, high-quality solutions.</li><li><strong>Case Management:</strong> Document all customer interactions and details accurately within the CRM system.</li><li><strong>Cross-Department Collaboration:</strong> Liaise with local dealerships, service centers, and specialized technical departments to ensure a seamless experience for the vehicle owner.</li><li><strong>Brand Ambassadorship:</strong> Maintain an excellent standard of service that reflects the prestige, quality, and innovation of a top-tier automotive brand.</li></ul> <h2>What We Are Looking For</h2> <h3>Mandatory Qualifications</h3> <ul><li><strong>Languages:</strong> Native or C1/C2 fluency in <strong>Dutch</strong> (written and spoken) and <strong>B2 level</strong> proficiency in <strong>English</strong>.</li><li><strong>Residency:</strong> Currently living in Portugal with a valid Portuguese NIF, NISS, and work permit/EU citizenship.</li><li><strong>Technical Setup:</strong> A stable home internet connection (fiber connection preferred).</li></ul> <h3>Preferred Skills &amp; Profile</h3> <ul><li>Previous experience in customer service, contact center environments, or client relations is a plus (automotive or luxury brand experience is highly appreciated).</li><li>Excellent active listening and empathetic communication skills.</li><li>Strong digital literacy and ability to navigate multiple systems simultaneously.</li><li>Problem-solving mindset with attention to detail and high adaptability.</li></ul> <h2>What We Offer</h2> <h3>Compensation Package</h3> <ul><li><strong>Base Salary:</strong> &#x20ac;1,100 gross per month</li><li><strong>Attendance Bonus:</strong> &#x20ac;80 gross per month</li><li><strong>Daily Meal Allowance:</strong> &#x20ac;7.63 per worked day (paid via meal card)</li><li>Paid training program to fully prepare you for success</li></ul> <h3>Equipment &amp; Work Setup</h3> <ul><li><strong>100% Work from Home:</strong> Work from the comfort of your home anywhere in Portugal.</li><li><strong>Hardware Provided:</strong> Full hardware package provided by the company (computer, desktop/laptop setup, headset, and secure credentials).</li></ul> <h3>Working Hours &amp; Schedule</h3> <ul><li><strong>Fixed Schedule:</strong> Monday through Friday&#xa0;</li><li><strong>Weekends Off:</strong> Enjoy guaranteed Saturdays and Sundays off to relax and recharge.</li></ul> <h3>Career &amp; Environment</h3> <ul><li>International, dynamic, and inclusive company environment.</li><li>Clear opportunities for professional growth and continuous training.</li><li>Employee wellness programs and team-building activities.</li></ul> <h2>How to Apply</h2> <p>Ready to take the next step in your career with a premium automotive brand? Send us your updated <strong>CV in English or Dutch</strong>. Our recruitment team will review your application and reach out for an initial interview.</p>