German Speaking Customer Support Representative (Remote in Greece) at Eco Plus Solutions AB

Worldwide

<p>This position is strictly remote. Applicants must live permanently, hold legal residency, and be physically present anywhere in Greece to be eligible.</p> <p><strong>Position Summary</strong></p> <p>In the European insurance sector, precision, dependability, and regulatory compliance are critical. We are seeking German-speaking insurance specialists to join a remote team representing one of Germany&apos;s leading insurance firms.&#xa0;<span>Operating from a home office anywhere in Greece, you will manage coverage portfolios and process claims for a network exceeding 13 million policyholders.</span></p> <p><strong>Core Responsibilities</strong></p> <p>Serve as a claims manager and client advisor, adhering to international compliance regulations while ensuring financial protection for clients.</p> <ul><li><strong>Portfolio Consulting:</strong> Advise policyholders on diverse coverage options&#x2014;such as vehicle, liability, and property insurance&#x2014;to ensure comprehensive risk management.</li><li><strong>Comprehensive Claims Processing:</strong> Direct clients through every step of the claims procedure, providing structured guidance and supportive solutions.</li><li><strong>Client Retention:</strong> Foster enduring trust by conducting regular account reviews and offering high-level service.</li><li><strong>Compliance &amp; Data Accuracy:</strong> Execute transactions within enterprise software while handling private financial records under strict GDPR standards.</li><li><strong>Operational Enhancement:</strong> Engage in remote team meetings to refine workflows and improve service quality.</li></ul> <p><strong>Ideal Candidate Profile</strong></p> <p>We are looking for an analytical, organized professional who handles sensitive financial data with complete confidentiality and precision.</p> <p><strong>Requirements</strong></p> <ul><li><strong>Language Proficiency:</strong> Fluent in German (C1/C2 level) to interpret complex legal and policy documentations, along with professional English proficiency (at least B2 level) for internal coordination.</li><li><strong>Analytical Skills:</strong> Ability to assess complex file details and deliver accurate risk evaluations.</li><li><strong>Composure:</strong> Capability to stay composed and professional when managing significant property claims or sensitive financial matters.</li><li><strong>Remote Work Discipline:</strong> Demonstrated self-motivation, time management skills, and adherence to security protocols while working remotely.</li></ul> <p><strong>Preferred Background</strong></p> <p>Prior experience in financial services, insurance, or legal sectors is advantageous but not mandatory. Comprehensive company training is provided to all accepted candidates.</p> <p><strong>Compensation &amp; Perks</strong></p> <p>We provide a structured working environment that rewards strong performance and enables a flexible remote work lifestyle:</p> <ul><li><strong>Salary Package:</strong> Competitive pay scale distributed across 14 annual payments (including standard seasonal bonuses), plus monthly performance incentives.</li><li><strong>Healthcare Benefits:</strong> Complete medical, dental, and life insurance coverage effective from day one.</li><li><strong>Hardware Allocation:</strong> Premium laptop, home-office equipment, and secure software shipped directly to your residence.</li><li><strong>Career Advancement:</strong> Clear progression paths into senior technical positions, quality assurance, or team leadership roles.</li></ul> <p><strong>Relocation Support (Relocating to Greece)</strong></p> <p>For German-speaking specialists moving to Greece, we offer complete transition support:</p> <ul><li><strong>Flight Assistance:</strong> Fully funded travel arrangements to Greece.</li><li><strong>Initial Lodging:</strong> 4 weeks of company-paid hotel accommodation upon arrival.</li><li><strong>Administrative Aid:</strong> Hands-on assistance from our legal staff to secure your Greek tax ID (AFM) and social security registration (AMKA).</li></ul> <p><strong>Application Process</strong></p> <p>To represent a major German insurer while working remotely in Greece, submit an updated resume in either English or German.</p>