Lithuanian Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Portugal

<p>Are you a smooth communicator with a passion for the automotive world? We are looking for a <strong>Lithuanian-Speaking Customer Advisor</strong> to join our growing team in Portugal. This is a 100% remote position, allowing you to work from the comfort of your home anywhere within mainland Portugal or the islands.</p> <p>You will be supporting a high-profile <strong>Automotive Digital Services</strong> project, helping customers navigate the future of driving&#x2014;from connected car apps to digital service scheduling.</p> <h3>&#xa0;Role Overview</h3> <p>As a Customer Advisor, you are the face (and voice) of our brand. You will handle inquiries from Lithuanian-speaking customers, ensuring they receive premium support for their digital automotive needs. Whether it&apos;s troubleshooting a mobile app sync or explaining a service subscription, your goal is to provide a seamless, high-quality experience.</p> <h3>Your Responsibilities</h3> <ul><li><strong>Customer Support:</strong> Handle inbound inquiries via phone, email, and live chat in fluent Lithuanian.</li><li><strong>Technical Troubleshooting:</strong> Assist users with digital automotive platforms, account management, and connectivity issues.</li><li><strong>Case Management:</strong> Log and track customer interactions in our CRM, ensuring timely follow-ups and resolutions.</li><li><strong>Product Expertise:</strong> Stay up-to-date with the latest automotive digital features and service updates.</li><li><strong>Quality Excellence:</strong> Maintain high levels of customer satisfaction (CSAT) by providing clear, empathetic, and efficient solutions.</li></ul> <h3>What You Bring to the Table</h3> <ul><li><strong>Language Skills:</strong> Fluency in <strong>Lithuanian</strong> (written and verbal) and a <strong>B2 level of English</strong> for internal communication and training.</li><li><strong>Location:</strong> You <strong>must be currently based in Portugal</strong> with valid work authorization. (Please note: No relocation package is offered for this role).</li><li><strong>Communication:</strong> Exceptional listening skills and the ability to explain complex digital services in simple terms.</li><li><strong>Tech-Savvy:</strong> Comfortable navigating multiple screens and learning new software quickly.</li><li><strong>Experience:</strong> Prior experience in customer service is &quot;good to have,&quot; but not mandatory. We value attitude and potential above all else!</li></ul> <h3>Whats In It For You?</h3> <p>We believe in taking care of our people so they can take care of our customers.</p> <ul><li><strong>Fully Remote:</strong> Work from anywhere in Portugal.</li><li><strong>Equipment Provided:</strong> We ship the latest tech (laptop, headset, etc.) directly to your door.</li><li><strong>Competitive Compensation:</strong> A salary package that reflects your skills and language expertise.</li><li><strong>Health &amp; Life Insurance:</strong> Comprehensive coverage from day one.</li><li><strong>Career Growth:</strong> We prioritize internal promotions and provide continuous professional development.</li><li><strong>Modern Culture:</strong> Join a diverse, inclusive, and tech-driven environment.</li></ul>