Observability Engagement Delivery Leader at Exavalu Solutions India Pvt Ltd
Worldwide
<p>This is a remote position.</p><p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif">Role: Observability Engagement Delivery Leader</span></b><br></p><p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif">Location: Canada/USA – Remote</span></b><br></p><p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif">Exp- 17 years</span></b><br></p><p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif"> </span></b><br></p><p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif">Job Overview</span></b><br></p><p style="margin-top:0px"><span style="font-size:11pt; font-family:"Calibri", sans-serif">We are seeking an experienced <b>Engagement Delivery Leader</b> to lead an enterprise <b>Observability transformation initiative</b>, with an initial focus on establishing the observability foundation, target architecture, monitoring standards, dashboards, alerting, and operational visibility.</span><br></p><p style="margin-top:0px"><span style="font-size:11pt; font-family:"Calibri", sans-serif">The role will own end-to-end engagement delivery, work closely with client leadership and product teams, and ensure successful adoption of observability practices across business-critical applications. The leader will also establish a <b>reusable and scalable model</b> that can be extended across other business capabilities and platforms.</span><br></p><p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif"> </span></b><br></p><p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif">Key Responsibilities</span></b><br></p> <ul style="margin-top:0in"> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Own <b>end-to-end delivery</b> of the observability engagement, including planning, governance, milestones, risks, dependencies, and outcomes.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Partner with client business and technology leadership to define <b>success metrics, KPIs, dashboards, and observability priorities</b>.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Provide leadership and oversight for the observability strategy, target architecture, monitoring patterns, alerting, and operational visibility.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Coordinate across <b>observability, engineering, product, infrastructure, and offshore delivery teams</b> to ensure successful execution.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Establish governance, standards, best practices, and a reusable observability model for broader adoption.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Drive observability adoption within product teams through <b>enablement, coaching, knowledge transfer, and delivery support</b>.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Prioritize business-critical applications and services to improve <b>resiliency, reliability, operational visibility, and member/customer experience</b>.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Leverage <b>Splunk and modern observability capabilities</b> to improve monitoring, analytics, incident management, and root-cause analysis.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Manage client communication, executive reporting, escalations, risks, and overall stakeholder satisfaction.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Identify opportunities to expand observability capabilities and create additional value across the customer environment.</span><br></li> </ul><p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif"> </span></b><br></p> <div> <br> </div><br><h3>Requirements</h3> <div> <p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif">Required Skills & Experience</span></b><br></p> <ul style="margin-top:0in"> <li style=""><b><span style="font-size:11pt; font-family:"Calibri", sans-serif">17 years of IT experience</span></b><span style="font-size:11pt; font-family:"Calibri", sans-serif">, with significant experience in delivery/engagement leadership.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Proven experience leading <b>large-scale technology transformation or observability programs</b>.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Strong understanding of <b>observability, monitoring, APM, logging, metrics, dashboards, alerting, and service reliability</b>.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Experience with <b>Splunk</b> or similar enterprise observability platforms.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Strong client-facing and <b>CXO-level stakeholder management</b> experience.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Proven ability to manage distributed/onshore-offshore teams and complex delivery dependencies.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Strong program governance, risk management, communication, and executive reporting skills.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Experience in <b>Insurance or Financial Services</b> is preferred.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">PMP, SAFe, Agile, or equivalent certification is a plus.</span><br></li> </ul> <p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif"> </span></b><br></p> <p style="margin-top:0px"><b><span style="font-size:11pt; font-family:"Calibri", sans-serif">Key Attributes</span></b><br></p> <ul style="margin-top:0in"> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Strong <b>engagement and delivery leadership</b> with a customer-first mindset.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Strategic thinker who can connect technology initiatives to <b>business outcomes</b>.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Excellent executive communication and stakeholder management skills.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Strong ownership, accountability, and problem-solving mindset.</span><br></li> <li style=""><span style="font-size:11pt; font-family:"Calibri", sans-serif">Ability to balance <b>delivery excellence, customer value, adoption, and account growth</b>.</span><br></li> </ul> </div> <div> <br> </div><br><h3>Benefits</h3> <div> <span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(49, 57, 73)"><span class="font" style="font-family:PuviMedium"><span class="size" style="font-size:14px; outline:0px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Diversity Inclusion: At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career. Exavalu also promotes flexibility depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also have a welcome back program to help people get back to the mainstream after a long break due to health or family reasons.</span></span></span></span><br> </div><br>
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