Customer Service & Content Moderation Career Opportunities – Lisbon, Portugal at FlowDesk CX

Portugal

<h2><strong>Role Overview</strong></h2> <p>Are you a natural communicator, a problem solver, or a digital safety enthusiast? We are currently seeking enthusiastic and motivated <strong>Multilingual Customer Service Advisors</strong> and <strong>Content Moderators</strong> to join our fast-growing, international teams in the beautiful, sun-kissed capital city of <strong>Lisbon, Portugal</strong>.</p> <p>We have multiple open positions across various premium global projects (ranging from tech leaders and e-commerce giants to travel and entertainment platforms). Whether you thrive in a collaborative office environment or prefer the comfort of working from home, we have an ideal path for you.</p> <h2><strong>Languages We Are Hiring For</strong></h2> <p>We are actively recruiting native or proficient (C1/C2) speakers of the following languages:</p> <ul><li><strong>Italian</strong></li><li><strong>French</strong></li><li><strong>Dutch</strong></li><li><em>(Note: An intermediate command of English is also required for training and internal communication).</em></li></ul> <h2><strong>Key Responsibilities</strong></h2> <p>Depending on the specific track you match with, your daily activities will include:</p> <h3><strong>Track 1: Customer Service Advisor</strong></h3> <ul><li>Assist international customers via inbound calls, emails, and/or live chat with inquiries regarding products, accounts, billing, or bookings.</li><li>Deliver empathetic, high-quality solutions to ensure an excellent customer experience.</li><li>Maintain accurate customer records and handle data with care in internal CRM systems.</li></ul> <h3><strong>Track 2: Content Moderator</strong></h3> <ul><li>Review, evaluate, and moderate user-generated content (videos, images, text, or listings) to ensure platform safety and community policy compliance.</li><li>Identify and flag content that violates legal regulations, copyright laws, or safety guidelines.</li><li>Make objective, rational decisions to help keep digital spaces secure and positive.</li></ul> <h2><strong>Requirements &amp; Profile Needed</strong></h2> <ul><li><strong>Experience:</strong> No prior experience is strictly required! We welcome entry-level enthusiasts who possess a strong customer-centric mindset and a desire to learn.</li><li><strong>Skills:</strong> Strong communication abilities, adaptability, and eagerness to develop new skills in a fast-paced environment.</li><li><strong>Legal Status:</strong> <strong>Valid European Union (EU) citizenship or an active, fully issued Portuguese work permit is mandatory.</strong> <em>(Please note: The company does not provide working visa sponsorship).</em></li></ul> <h2><strong>Work Model &amp; Location</strong></h2> <ul><li><strong>Location:</strong> Lisbon, Portugal.</li><li><strong>Work Options:</strong> We offer both <strong>On-Site</strong> roles at our modern, tech-equipped facilities and <strong>100% Remote</strong> options from within Portugal (depending on the project assignment).</li></ul> <h2><strong>Relocation &amp; Accommodation Support</strong></h2> <p>Moving to a new country is a major step, so we have designed a specialized package to help you settle into Portuguese life smoothly and affordably:</p> <ul><li><strong>Flight Ticket Reimbursement:</strong> Your flight expenses to Lisbon will be reimbursed by the company.</li><li><strong>Low-Cost Shared Accommodation:</strong> Access to a company-managed shared apartment at a highly subsidized, very low cost of just <strong>&#x20ac;200 to &#x20ac;250 monthly</strong>.</li><li><strong>All-Inclusive Living:</strong> The monthly accommodation cost already <strong>includes all utilities</strong> (water, electricity, gas, internet), eliminating any extra bills.</li></ul> <h2><strong>Compensation, Perks &amp; Progression</strong></h2> <ul><li><strong>Competitive Salary Package:</strong> Composed of a secure fixed monthly base salary tailored to your specific language tier.</li><li><strong>Bonus Incentives:</strong> Eligible for performance-based bonuses, attendance incentives, and shift allowances depending on project requirements.</li><li><strong>Paid Training:</strong> Fully structured onboarding and continuous learning programs provided from day one.</li><li><strong>Career Advancement:</strong> Long-term professional growth pathways within a global company that strongly encourages internal promotion.</li></ul>