Sales Manager (B2C) at FutureSkill

Worldwide

<h2><strong>Role Overview : </strong></h2>Manage the entire sales lifecycle—from New Acquisition to Retention—based on our customer journey flow. You are expected to role-play and coach the team on closing techniques, manage the sales pipeline, and utilize AI-driven Dashboards to monitor real-time performance and optimize strategies daily.<h3><strong>Key Responsibilities</strong></h3>1. Revenue Growth For Business <ul><li>Drive Revenue Targets: Take full ownership of B2C revenue targets, driving consistent Month-over-Month (MoM) and Year-over-Year (YoY) growth.</li><li>Strategic Planning: Develop and execute long-term sales strategies to maximize Customer Lifetime Value (CLTV) and increase Average Revenue Per User (ARPU) through effective upselling and cross-selling.</li><li>Profitability Analysis: Monitor Cost of Acquisition (CAC) versus Revenue to ensure sustainable business growth and high ROI.</li></ul>2. Lead &amp; Pipeline Management<ul><li>Manage inbound MKT Leads (from Events, Broadcasts, Ads) to ensure maximum efficiency and "Speed to Lead" (fast response times).</li><li>Qualify and allocate leads to the Telesales team based on individual strengths and capacity.</li></ul>3. Sales Mastery &amp; Team Coaching<ul><li>Role-play &amp; Scripting: Design high-impact sales scripts and conduct regular role-play sessions to sharpen the team's negotiation skills.</li><li>Call Auditing &amp; Feedback: Monitor live calls and review chat logs to identify weaknesses. Provide immediate, 1-on-1 feedback to improve closing rates.</li><li>Objection Handling: Train the team on advanced objection handling techniques (e.g., overcoming "It’s too expensive," "I have no time," or "Let me think about it") to close deals on the spot.</li><li>Closing Techniques: Instill a hunter mindset in the team, focusing on various closing techniques (e.g., Assumptive Close, Urgency Close).</li></ul>4. Upselling &amp; Retention Strategy (Lifecycle Management)<ul><li>Execute strategies to move customers up the value ladder: Single Course (SGC) → Yearly Plan (YR) → Premium Buffet.</li><li>Manage the Renewal Cycle, specifically the critical "10-day window" before expiration, ensuring the team proactively follows up to reduce Churn Rate.</li><li>Analyze opportunities to cross-sell workshops or bundles to existing active users.</li><li>Conversation Intelligence: Use data to identify the "Winning Patterns" of top performers and replicate them across the team.</li></ul><h3><strong>Qualifications</strong></h3>Experience:<ul><li>3-5+ years of experience in Sales Management, specifically in Telesales,  Subscription Businesses, or EdTech (B2C).</li><li>Proven track record of managing a team that handles both New Acquisition and Retention/Renewal.</li></ul>Sales Skills (The "Must-Haves"):<ul><li>Consultative Selling: Ability to ask the right questions to uncover customer Pain Points and present courses as the perfect solution.</li><li>Strong Closing Ability: Expert in negotiation and closing deals effectively; able to demonstrate this skill to the team.</li><li>Chat Commerce Psychology: Understands the nuances of selling via Line OA/Chat—knowing when to follow up without being intrusive but effective enough to trigger a purchase.</li><li>CRM Proficiency: Strong understanding of CRM systems and Sales Pipeline management.</li></ul>Mindset:<ul><li>Goal-Driven: Obsessed with hitting targets and breaking sales records.</li><li>Resilient: Able to work under pressure and adapt quickly in a fast-paced startup environment.</li><li>Data-Driven: Doesn't just read reports but creates the tools to measure success.</li></ul>