Consultant, Implementation Engineer at Harbor
United States
<p><span data-contrast="auto"><strong>Harbor</strong> is seeking an <strong>Implementation Engineer</strong> to join our Enterprise Solutions practice. The Implementation Engineer ensures client satisfaction through successful installation of Intapp solutions that will improve the client’s business efficiency and functionality. The Engineer applies advanced knowledge and experience to ensure client satisfaction by participating in complex projects and takes an active role, modeling best practices as an expert in the field. This is a remote position that can be located anywhere in the US or Canada.</span><span data-ccp-props="{}"> </span></p> <hr> <h4><span data-contrast="auto">Responsibilities:</span><span data-ccp-props="{}"> </span></h4> <ul> <li><span data-contrast="auto">Assesses client needs and installs and implements industry-standard legal/accounting/consulting systems, integrations, and enterprise solutions</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Provides leadership to all members of the team</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Has advanced expertise with deployment methodologies</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Acts as the escalation point for complex situations and creates effective solutions</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Highly proficient with products and features</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Acts as go-to for go-live off-hours help for internal resources or general technical hurdles</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Performs upgrades to production systems as needed</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Migrates on-premises solutions to the Cloud using REST service via 3rd party tools</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Writes reports to review historical data using SQL and/or cloud-based reporting solutions</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Owns the end-to-end implementation of software products and services. This includes project scoping, planning, development, installation, configuration, deployment, and support.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Owns client communication process and is responsible for setting client expectations on a project basis.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Assists with product rollouts by ensuring end users are trained to be fully conversant with the software.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Responsible for prioritizing and managing own workload to meet client expectations.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Contributes to team effort by accomplishing related results as needed.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Provide design and architecture expertise for delivering client integrations</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Provision Boomi ATOMS and troubleshoot on-prem resource access</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Perform maintenance activities for our client integrations, including troubleshooting and resolving issues</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Be responsible for the overall integration strategy and rationalization of integrations</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Populate cloud-hosted systems using REST services</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Work closely with clients to roll out new software solutions that contain their data</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Delivering technical solutions to non-technical clients. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Review and resolve complex technical support requests as needed</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Consistently maintains 80-90% of time spent on client-billable projects</span><span data-ccp-props="{}"> </span></li> </ul> <h4><span data-contrast="auto">Qualifications:</span><span data-ccp-props="{}"> </span></h4> <ul> <li><span data-contrast="auto">Four-year degree in a relevant field or equivalent combination of experience and education</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">At least 5+ years of experience in a customer-facing software implementation role in a legal services/law firm environment.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Expert proficiency with Microsoft SQL scripting language</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality</span><span data-ccp-props="{}"> </span></li> </ul> <h4><span data-contrast="auto">Preferred Qualifications:</span><span data-ccp-props="{}"> </span></h4> <ul> <li><span data-contrast="auto">Expert proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs, Parquet</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Expert proficiency in the following technical areas: IIS, SSL, XML, JQUERY</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience with ETL concepts and how ETL/Data Warehousing integrations differ from bi-directional sync style integrations</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience using Sisense reporting tool</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience in Legal systems such as Aderant, Elite, iManage</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Advanced level of knowledge in the legal operations and technical fields</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience with Dell Boomi</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience using Microsoft ADF</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience with ADF object types: Pipeline, Dataset, DataFlow, Linked Service, Integration Runtimes</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience leveraging Microsoft Data Factory to export data between systems</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience with keeping systems in sync using Data Factory tools</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience with Azure Data Factory</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience using the following: KeyVault, Storage (Blob & ADLSg2), Logic Apps or Power Automate</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience with Azure DevOps or Git (preferred) or TFVC</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience with Functions and connecting Azure services using Managed Identities (a plus)</span><span data-ccp-props="{}"> </span></li> </ul><div class="content-conclusion"><p><strong><span class="x_ContentPasted0">About Us:</span></strong></p> <p><span class="x_ContentPasted0">Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.</span></p> <p><em><span class="x_ContentPasted0">Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.</span> </em></p></div>
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