Is the Business Intelligence & Workforce Planner position at Hashgraph fully remote?

Yes, this Business Intelligence & Workforce Planner position at Hashgraph is a remote position. The role is available for candidates in India.

Is this a full-time or part-time Business Intelligence & Workforce Planner role?

This is a full-time Business Intelligence & Workforce Planner position at Hashgraph.

What benefits does Hashgraph offer for this position?

Hashgraph offers the following benefits: Flexible Hours, Gym Membership, Health Insurance, Home Office Budget, Learning Budget, Paid Time Off, Remote Work.

How do I apply for the Business Intelligence & Workforce Planner position at Hashgraph?

You can apply for this Business Intelligence & Workforce Planner position by clicking the "Apply Now" button on this page, which will take you to Hashgraph's application portal.

Remote Opportunity

Business Intelligence & Workforce Planner

Q: What are the main requirements for the Business Intelligence & Workforce Planner role?

Key requirements include: 3+ years in Workforce Management, Business Intelligence, or related analytics roles, Advanced SQL skills and expertise in BI tools (Tableau, Looker, or similar), Ability to Birth predictive models that link support demand to blockchain network activity and market volatility, and more.

Join Hashgraph as a senior professional working remotely from India. Explore the role, benefits, and apply in one place.

Business Intelligence & Workforce Planner

Hashgraph

Full Time

$120,000 - $180,000*

10 months ago

Your mission The Hashgraph Group (THG) is a global organization headquartered in Switzerland, and is a part of the Hedera Hashgraph (“Hedera”) ecosystem.

India

Worldwide

Data

Senior

SQL

Tableau

Looker

+2 more

Job Description

Your mission

The Hashgraph Group (THG) is a global organization headquartered in Switzerland, and is a part of the Hedera Hashgraph (“Hedera”) ecosystem.

Hedera is a revolutionary proof-of-stake public Distributed Ledger Technology (DLT) network that is fast emerging as the gold standard in DLT for enterprise-grade solutions and decentralized applications (dApps). Hedera is governed by a council of the world’s leading organizations - which include Google, Boeing, IBM, Dell, Deutsche Telekom, LG, Abrdn, London School of Economics, to name a few.

THA works closely with enterprises, startups, governments, and academic and training institutions around the world to deliver financing, custom-design solutions, and professional training and innovation programs, aimed at accelerating the development and utilization of the Hedera Hashgraph network.
As we undergo rapid expansion, we are establishing offices in strategic locations worldwide. We are currently seeking a seasoned, hands-on Scrum Master who will guide and coach remote development teams, ensuring agile principles and practices are effectively implemented while supporting our Web3 initiatives.

Your profile

Shape the Future of Decentralized Support

Are you passionate about data, AI, and the next evolution of the internet? Join us at the intersection of SaaS, ITIL, and web3 as we redefine how support teams operate in a decentralized, blockchain-powered world.

What You’ll Do

· Forecast the Future: Build predictive models that link support demand to blockchain network activity and market volatility.

· Optimize Hybrid Teams: Balance AI and human support dynamically adjust staffing as AI handles routine queries and humans tackle complex, high-value issues.

· Drive Insights: Design dashboards (Tableau/Looker) to track AI performance (hallucination, containment, handoff rates) and customer satisfaction across channels.

· Be the AI Detective: Analyze why users bypass AI, conduct root cause analysis on AI failures, and partner with Product to make our AI smarter.

· Strategic Analysis: Correlate on-chain metrics (active accounts, smart contract calls) with operational costs and calculate ROI for both AI and human support.

· Champion Best Practices: Ensure our workforce planning aligns with ITIL standards and the unique demands of web3/DTL ecosystems.

What You Bring

· 3+ years in Workforce Management, Business Intelligence, or related analytics roles ideally in SaaS or high-growth tech.

· Advanced SQL skills and expertise in BI tools (Tableau, Looker, or similar).

· Experience with AI/automation metrics (deflection, hallucination, sentiment analysis).

· Strong analytical mindset able to translate complex data (crypto volatility, AI confidence scores) into actionable plans.

· Bonus: Familiarity with blockchain, web3, or DLT environments.

Why us?

What we offer

A unique opportunity to be a part of the world’s leading DLT ecosystem
Significant career growth potential in a fast growing sector
Working with colleagues and on projects across the globe
Open and direct communication, flat structures
Flexible working hours
Competitive salary package

Requirements

3+ years in Workforce Management, Business Intelligence, or related analytics roles
Advanced SQL skills and expertise in BI tools (Tableau, Looker, or similar)
Ability to Birth predictive models that link support demand to blockchain network activity and market volatility
Optimize Hybrid Teams: Balance AI and human support dynamically adjust staffing as AI handles routine queries and humans tackle complex, high-value issues
Drive Insights: Design dashboards (Tableau/Looker) to track AI performance (hallucination, containment, handoff rates) and customer satisfaction across channels
Be the AI Detective: Analyze why users bypass AI, conduct root cause analysis on AI failures, and partner with Product to make our AI smarter
Strategic Analysis: Correlate on-chain metrics (active accounts, smart contract calls) with operational costs and calculate ROI for both AI and human support
Champion Best Practices: Ensure our workforce planning aligns with ITIL standards and the unique demands of web3/DTL ecosystems

Benefits

Flexible Hours
Gym Membership
Health Insurance
Home Office Budget
Learning Budget
Paid Time Off
Remote Work

Skills

SQL

Tableau

Looker

Python

BI Tools

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Hashgraph today

Salary Range (AI-Estimated)*

$120,000 - $180,000

80% confidence

Posted 10 months ago

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