Multi Month Rental Specialist at Hertz
United States
<p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "Times New Roman", serif;"><strong>Job Purpose:</strong></span></p><p style="line-height: normal; margin-bottom: 0in;"> </p><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">The Multi Month Customer Service Phone Agent serves as the primary point of contact for customers, handling inbound calls and related communications to resolve customer inquiries and account issues. This role researches and troubleshoots concerns, coordinates with customers and internal teams via phone and email, documents interactions, and ensures timely resolution while delivering a positive customer experience and adhering to company policies and procedures.</span></p><p style="line-height: normal; margin-bottom: 0in;"> </p><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><i>This position starts at $17.50.</i></span></p><p style="line-height: normal; margin-bottom: 0in;"> </p><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "Times New Roman", serif;"><strong>What You’ll Do:</strong></span></p><ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Handle inbound customer calls in a professional, courteous, and efficient manner.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Identify customer needs through active listening and effective questioning.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Research and resolve customer concerns related to accounts, billing, reservations, contracts, payments, and service issues.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Provide accurate information regarding products, services, policies, and procedures.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Escalate complex or unresolved issues to the appropriate department or leadership team.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Document customer interactions, actions taken, and resolutions in company systems.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Maintain service levels, productivity standards, and quality expectations.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Follow established call-handling procedures and customer service guidelines.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Demonstrate empathy and professionalism while managing challenging customer situations.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Collaborate with internal departments to ensure timely resolution of customer concerns.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Protect customer and company information by maintaining confidentiality and complying with data privacy requirements.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Meet or exceed individual and team performance metrics.</span></li></ul><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "Times New Roman", serif;"><strong>What We’re Looking For:</strong></span></p><ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">High school diploma or equivalent required.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Minimum 1 year of customer service, call center, or related experience preferred.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Strong verbal and written communication skills.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Excellent problem-solving and conflict-resolution abilities.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Proficiency with Microsoft Office and customer management systems.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Ability to multitask while navigating multiple systems.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Strong attention to detail and organizational skills.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Ability to work independently and within a team environment.</span></li></ul><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "Times New Roman", serif;"><strong>What You’ll Get:</strong></span></p><ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">40% off any standard Hertz Rental </span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Paid Time Off</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Medical, Dental & Vision plan options</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Retirement programs, including 401(k) employer matching</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Paid Parental Leave & Adoption Assistance</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Employee Assistance Program for employees & family</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Educational Reimbursement & Discounts</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;">Perks & Discounts –Theme Park Tickets, Gym Discounts & more</span></li></ul><p style="line-height: normal; margin-bottom: 0in;"> </p> <br>The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. <div> <div> </div> <b>US EEO STATEMENT</b> <div> At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. </div> <div> Individuals are encouraged to apply for positions because of the characteristics that make them unique. </div> <div> EOE, including disability/veteran </div> </div>
Apply Now
