Customer Support Representative | Fully Remote US at HireVue Inc

United States

Company Description Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Job Description Are you a technical troubleshooter who loves helping people? At Hirevue, we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of "scripted" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a "call taker"—you are a Technical Detective. Your Daily Wins: Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. Ownership: Take full responsibility for inquiries until they are resolved. No "passing the buck" here! Shift & Schedule Location: Remote Availability: This role requires a consistent schedule. Specific Shifts: We are currently hiring for the following shifts: Friday-Tuesday (Wednesday/Thursday off)- 1pm MST-10pm MST Wednesday-Sunday (Monday/Tuesday off)- 1pm MST-10pm MST Saturday-Wednesday (Thursday/Friday off)- 4am-1pm MST Thursday-Monday (Tuesday/Wednesday off)- 4am-1pm MST Qualifications Who We Are Looking For 🌟 The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. Attitude: You bring a positive, "customer-obsessed" mindset to every shift. Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us