Cloud Service Operations Manager at Infor

Mexico

<h3> <i aria-hidden="true"></i> General information </h3> Country Mexico City Mexico City Job ID 47301 Department Infor Consulting Services Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid <h3> <i aria-hidden="true"></i> Description &amp; Requirements </h3> <p>Infor is seeking a Cloud Services Operations Manager to oversee the management and performance of cloud services operations. This role is responsible for ensuring efficient service delivery, managing operational processes, and coordinating teams to meet service level agreements (SLAs) and business objectives.  You will work with cross-functional teams to improve cloud service operations and support business goals.</p> <p></p> <p></p> <p><br/></p><p><strong>A Day in the Life Typically Includes:</strong></p> <p></p><ul><li>Manage the operational delivery of cloud services, ensuring adherence to SLAs and performance metrics.</li><li>Oversee the coordination and resolution of incidents and service requests related to cloud services.</li><li>Develop and implement processes for optimizing the efficiency of cloud operations and service delivery.</li><li>Monitor cloud service performance, identifying trends, issues, and areas for improvement.</li><li>Work with cross-functional teams to align cloud service solutions with business goals and customer needs.</li><li>Allocate resources and manage scheduling to support cloud service operations.Maintain documentation on operational processes, service delivery metrics, and performance reports.</li></ul> <p></p> <p></p> <p><br/></p><p><strong>Required Skills:</strong></p> <p></p><ul><li>Full proficiency in Portuguese and English. </li><li>Experience managing cloud service operations and service delivery.</li><li>Experience collaborating with cross-functional teams to achieve operational goals.</li><li>Experience with cloud infrastructure, services, and performance monitoring.</li><li>Experience using support ticketing systems. </li><li>Willingness to have 3-day office hybrid work model.</li></ul> <p></p> <p><br/></p><p><strong>Preferred Qualifications:</strong></p> <p></p><ul><li>Experience with ERP systems is strongly preferred. However, candidates without direct ERP exposure will be considered if they bring solid support and ticketing experience. </li><li>Experience in managing service level agreements (SLAs) and cloud service performance.</li><li>Experience with cloud operations tools and monitoring systems.</li></ul> <p></p> <p><strong><span><br/></span></strong></p><p><strong><span>Job location: </span></strong></p><p></p><ul><li><span>Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de Mexico. </span></li></ul> <br/><br/> <br/><strong>About Infor</strong><br/>Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.<br/>Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.<br/>For more information visit <a href="https://www.infor.com/">www.infor.com</a><br/><br/><br/> <strong>Our Values</strong><br/>At Infor, we strive for an environment that is founded on a business philosophy called <a href="https://www.kochinc.com/about/business-philosophy">Principle Based Management</a>™ (PBM™) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.<br/>We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.<br/>Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the <a href="https://www.infor.com/about/careers/faq">FAQ section</a>.<br/><strong>Fraud Awareness</strong><br/>We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our <a href="https://dam.infor.com/api/public/content/b45f298e1ab44b84ac898d759b2c21f7?v=3994f5e9">guidelines </a>and protect yourself from recruitment scams.<br/><strong>Fraud Privacy Policy</strong><br/>We value your privacy at Infor. You may access our privacy policy <a href="https://www.infor.com/about/privacy">here</a>.<br/>