Senior Platform Technical Product Manager at Invoca

United States

$117k - $175k

<p><strong>About Invoca</strong></p> <p>Invoca is the leading AI-powered conversation intelligence platform, enabling marketing, sales, customer experience, and contact center teams to understand and act on the intent behind every customer interaction. We reveal the intelligence within phone calls, texts, and chats, helping businesses drive better customer experiences, increase revenue, and operate more efficiently. We are a fast-growing company with a collaborative culture and a deep commitment to building reliable, transparent, and high-impact Data and AI systems.The Opportunity: Architecting Invoca's Platform Foundation</p> <p>As Invoca accelerates the modernization of its platform—moving from a monolith to a service-oriented architecture leveraging IaaS, PaaS, and SaaS solutions—we are adopting a Platform as a Service strategy. This is a high-impact role where you will be instrumental in building the scalable, reliable, and widely-adopted technical foundations for our entire engineering organization. Your success will directly translate into improved engineering velocity, reduced technical debt, and clear alignment between platform investments and core business outcomes.About the Team</p> <p>You will be a key member of the Architecture team, partnering directly with the Site Reliability Engineering (SRE) and Developer Enablement teams.</p> <ul> <li><strong>Developer Enablement:</strong> Builds, maintains, and supports the tooling, gems, libraries, CI/CD, and foundational services (like Identity) that all Invoca services rely on.</li> <li><strong>SRE:</strong> Provides the core infrastructure, observability, and stability to enable engineering teams to build new services and scale our platform effectively.</li> </ul> <p><strong>Your Role and Impact</strong></p> <p>We are seeking a Platform Technical Product Manager (TPM) to define the strategy, roadmap, and execution for our internal platform capabilities. This role requires a systems mindset, sitting at the intersection of engineering, architecture, and product to build scalable, reliable, and reusable platform services that power our product ecosystem.</p> <p>You will operate as a strategic individual contributor, reporting to the Sr. Director of Architecture, and partner closely with Engineering, Infrastructure, Security, Data, and Product teams to ensure our platform supports rapid innovation, high system reliability, and long-term scalability.What You'll Be Doing (Key Responsibilities)</p> <ul> <li><strong>Platform Strategy &amp; Vision:</strong> Define and drive the vision, strategy, and roadmap for core platform services (e.g., APIs, infrastructure, identity, observability, internal tooling), ensuring platform investments directly align with company-level product and business goals.</li> <li><strong>Technical Debt &amp; Velocity:</strong> Proactively identify and champion opportunities to reduce technical debt, improve platform scalability, and accelerate overall development velocity across the organization.</li> <li><strong>Cross-Functional Leadership:</strong> Partner with engineering leaders to define architectural direction and platform standards. Collaborate with all stakeholders to understand platform dependencies and drive alignment across multiple engineering teams.</li> <li><strong>Roadmap &amp; Execution:</strong> Translate platform strategy into clear, prioritized roadmaps and technical requirements (product briefs, epics, user stories). Define and track success metrics, including SLAs, performance benchmarks, and internal adoption rates.</li> <li><strong>Technical Decision-Making:</strong> Evaluate complex build vs. borrow vs. buy decisions and vendor integrations. Participate in architectural reviews and design discussions, leveraging a deep understanding of distributed systems, cloud infrastructure (AWS/GCP), and data architectures.</li> <li><strong>Developer Experience:</strong> Ensure platform services are well-documented, discoverable, and user-friendly. Actively gather internal customer feedback to continuously improve the overall developer experience and track platform adoption across engineering teams.</li> </ul> <p><strong>Core Qualifications (What You'll Need)</strong></p> <p>We are looking for a proven track record of impact and experience, recognizing that this is not always tied to a strict number of years.</p> <ul> <li><strong>Experience &amp; Impact:</strong></li> <ul> <li>5+ years of hands-on experience in a platform, infrastructure, or other engineering-heavy role, which includes 2+ years of dedicated Product Management experience. (Equivalent experience leading complex technical initiatives is highly valued).</li> <li>Proven track record of successfully leading and delivering complex, cross-team technical initiatives in an Agile/Scrum environment.</li> <li>Exceptional prioritization and decision-making skills with an analytical, data-driven approach.</li> </ul> <li><strong>Technical Fluency:</strong></li> <ul> <li>Strong working knowledge of distributed systems, APIs, cloud infrastructure (AWS/GCP), and data platforms.</li> <li>Familiarity with CI/CD, DevOps practices, and system reliability principles.</li> <li>Ability to read technical documentation and engage credibly in architecture-level design discussions.</li> </ul> <li><strong>Soft Skills &amp; Leadership:</strong></li> <ul> <li>Demonstrated ability to influence without direct authority across multiple technical teams.</li> <li>Strong written and verbal communication skills, able to articulate technical trade-offs to both engineers and business stakeholders.</li> </ul> </ul> <p><strong>Bonus Experience (Great to Have)</strong></p> <ul> <li>Experience building platforms in high-scale or enterprise SaaS environments.</li> <li>Background in software engineering or technical architecture.</li> <li>Experience with observability, identity, security, or internal developer platforms.</li> <li>Familiarity with AI/ML infrastructure or data-intensive systems.</li> <li>Experience supporting enterprise-grade security and compliance standards.</li> </ul> <h3><strong>Salary, Benefits &amp; Perks:</strong></h3> <p>At Invoca, all new hires in the U.S. receive benefits starting <strong>on day one</strong> of employment. Our benefits offerings include:</p> <p><em>Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.</em></p> <ul> <li><strong>Flexible Time Off</strong> – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.</li> <li><strong>Paid Holidays</strong> – Invoca provides <strong>16 U.S. paid holidays</strong>, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.</li> <li><strong>Health Benefits</strong> – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. <strong>Fertility assistance</strong> is also included.</li> <li><strong>Retirement</strong> – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.</li> <li><strong>Stock Options</strong> – All employees are invited to share in Invoca’s success through stock options.</li> <li><strong>Mental Health Program</strong>– Well-being support on a broad range of issues is available through our SpringHealth program.</li> <li><strong>Paid Family Leave</strong> – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.</li> <li><strong>Paid Medical Leave</strong> – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.</li> <li><strong>InVacation</strong> – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.</li> <li><strong>Wellness Subsidy</strong> – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.</li> <li><strong>Position Base Range -</strong> Salary Range $117,000-$175,000 / plus bonus potential</li> </ul> <p><strong>Diversity, Equity &amp; Inclusion</strong></p> <p>Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer</p> <p>#LI-Remote</p>