Account Manager at ioet
Worldwide
<p>At <strong>ioet</strong>, a leading software company with a talented team across LATAM, we provide Software Engineering as a service to clients worldwide. Join us for exciting professional challenges, working on projects ranging from innovative startups to globally recognized brands. Our positions are full-time, remote, and offer competitive compensation in USD.</p><p><span>We are looking for an experienced <strong>Account Manager</strong> with a strong background in <strong>Customer Support and Customer Success</strong> to build trusted relationships with international clients and deliver an excellent customer experience.</span></p><p><span>In this role, you will serve as a key point of contact for customers, understand their needs, manage requests and escalations, gather feedback, and coordinate with internal teams to ensure issues are </span>resolved<span>. The ideal candidate is highly communicative, empathetic, proactive, and organized, with the ability to build strong relationships with both technical and non-technical stakeholders.</span></p><p><strong>Requirements:</strong></p><ul><li><p><span><strong>4+ years of experience</strong> in Customer Support, Customer Success, Account Management, Client Services, or a similar customer-facing role.</span></p></li><li><p><span>Strong hands-on <strong>Customer Support experience</strong>, including managing customer requests, questions, follow-ups, issues, and escalations.</span></p></li><li><p><span>Experience working with <strong>U.S. clients.</strong></span></p></li><li><p><span>Experience building and maintaining relationships with <strong>B2B customers</strong> and serving as a trusted point of contact.</span></p></li><li><p><span>Experience handling <strong>difficult customer conversations and escalations</strong> in a professional and solution-oriented manner.</span></p></li><li><p><span>Ability to gather customer needs and communicate them clearly to internal product, technical, or business teams.</span></p></li><li><p><span>Strong sense of <strong>ownership and follow-through</strong>, ensuring customer requests and issues are tracked through resolution.</span></p></li><li><p><span>Ability to manage multiple customers, conversations, priorities, and follow-ups simultaneously.</span></p></li><li><p><span>Strong organizational skills and attention to detail.</span></p></li><li><p><span>Experience using <strong>CRM, ticketing, customer support, or account management tools</strong>.</span></p></li><li><p><span>Excellent <strong>communication and interpersonal skills</strong>, with the confidence to lead customer conversations and communicate with different types of stakeholders.</span></p></li><li><p><span>Strong soft skills, including <strong>empathy, active listening, patience, adaptability, professionalism, and conflict resolution</strong>.</span></p></li><li><p><span>Ability to work independently and collaborate effectively with distributed teams in a remote environment.</span></p></li><li><p>Strong English communication skills - Minimum <strong>C1</strong> level proficiency</p></li><li><p>Send your application and <strong>CV in English</strong> (mandatory)</p></li><li><p>Based in Latin America</p></li></ul><p><strong>Nice to have:</strong></p><ul><li><p>Previous experience working i<span>n a <strong>B2B SaaS, software, technology services, or IT environment</strong>.</span></p></li><li><p><span>Experience working with <strong>Parks & Recreation projects.</strong></span></p></li><li><p><span>Professional proficiency in <strong>Portuguese</strong>, with the ability to communicate effectively with Portuguese-speaking stakeholders.</span></p></li><li><p><span>Experience with customer onboarding, training, product adoption, or implementation.</span></p></li><li><p><span>Experience working closely with <strong>Product, Engineering, Operations, or Delivery teams</strong>.</span></p></li><li><p><span>Familiarity with customer support or CRM platforms such as <strong>Zendesk, Salesforce, HubSpot, Intercom, or similar tools</strong>.</span></p></li><li><p><span>Experience monitoring customer satisfaction, account health, retention, or service quality.</span></p></li><li><p><span>Experience identifying opportunities to improve customer processes, documentation, or overall customer experience.</span></p></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Remote work</p></li><li><p>Flexible schedule</p></li><li><p>Collaboration with international clients</p></li><li><p>USD compensation</p></li><li><p>Paid Holidays and Vacations</p></li><li><p>Paid family and sick leaves</p></li><li><p>English classes</p></li><li><p>Educational and wellness bonus</p></li><li><p>Structured career plan with regular salary reviews</p></li><li><p>Emphasis on personal growth and mentorship</p></li></ul><p><strong>Are you ready to be part of the ioet journey?</strong></p><p>Get your <strong>CV in English and Apply Now.</strong></p><p>If you are curious to know more about our culture, technologies, and blogs, visit <a target="_blank" href="www.ioet.com">www.ioet.com</a></p>
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