Is the CX Systems Administrator position at Jobsity fully remote?

Yes, this CX Systems Administrator position at Jobsity is a remote position. The role is available for candidates in Spain.

Is this a full-time or part-time CX Systems Administrator role?

This is a full-time CX Systems Administrator position at Jobsity.

How do I apply for the CX Systems Administrator position at Jobsity?

You can apply for this CX Systems Administrator position by clicking the "Apply Now" button on this page, which will take you to Jobsity's application portal.

Remote Opportunity

CX Systems Administrator

Q: What are the main requirements for the CX Systems Administrator role?

Key requirements include: Experience handling L3 technical support escalations for internal teams or end users, Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect, Assembled, Forethought, Maestro, Jira Service Desk), Strong organizational and time management skills, with the ability to manage a high volume of support requests, and more.

Join Jobsity as a mid professional working remotely from Spain. Explore the role, benefits, and apply in one place.

CX Systems Administrator

Jobsity

Full Time

$80,000 - $120,000*

4 months ago

Your impact on our mission: You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and delivery quality across the company's CX systems during a critical period.

Spain

Operations

Mid

Salesforce Administration

Amazon Connect

Service Cloud

+5 more

Job Description

Your impact on our mission: You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and delivery quality across the company's CX systems during a critical period. In this role, you will serve as an execution-focused partner for L3 support and planned roadmap work — keeping our CX & Ops platforms stable, our internal teams unblocked, and new features and functionality flowing to stakeholders on time.. You'll enjoy this role if you... Want to make a real, immediate impact by keeping critical systems running and internal teams productive Empathize deeply with end-user experience and take pride in prompt, complete resolutions Are comfortable operating in a structured but fast-moving environment where priorities can shift Are curious, resourceful, and driven to learn new platforms quickly Your day-to-day is... Handling L3 escalation for internal teams across Customer Experience and Operations as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice, Assembled, Forethought, Messaging In-App and Web, and Maestro Executing senior admin-level sprint tickets including configuration updates, new automation, and enhancements for CX and Ops platforms Meeting with business analysts and tech leads to discuss priorities and tradeoffs Creating and updating system and user documentation Participating in standups, sprint estimation, and grooming ceremonies You'll be successful in this role if you have... A Salesforce Certified Platform Administrator certification and a Platform App Builder, Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent experience) Experience handling L3 technical support escalations for internal teams or end users Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect, Assembled, Forethought, Maestro, Jira Service Desk) Strong organizational and time management skills, with the ability to manage a high volume of support requests Excellent verbal and written communication skills Comfort operating asynchronously and independently in a remote environment Competencies (Internal Only): Nimble Learning Customer Focus Manages Ambiguity Action Oriented

Requirements

Experience handling L3 technical support escalations for internal teams or end users
Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect, Assembled, Forethought, Maestro, Jira Service Desk)
Strong organizational and time management skills, with the ability to manage a high volume of support requests
Excellent verbal and written communication skills
Comfort operating asynchronously and independently in a remote environment
Salesforce Certified Platform Administrator certification and a Platform App Builder, Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent experience)

Skills

Salesforce Administration

Amazon Connect

Service Cloud

Automation

System Documentation

Sprint planning

L3 Technical Support

CX Tooling

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 70%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

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Salary Range (AI-Estimated)*

$80,000 - $120,000

70% confidence

Posted 4 months ago

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