Scheduler at Jobsity

Spain

We are seeking a highly organized, energetic, and professional Scheduler to support our enrollment operations team. This role is critical in driving employee engagement and participation by coordinating one-on-one benefits enrollment appointments. The Scheduler will proactively reach out to employees via phone, email, and text to assist with booking their benefits enrollment sessions, reduce no-show rates, and ensure seamless coordination with our Benefit Counselors. What success look like in this role: High volume of calls handled daily High scheduling conversion rate Low no-show rate Strong follow-up discipline (no dropped leads) Efficient calendar utilization Requirements Experience Preferred - Experience in employee benefits, insurance, or HR-related fields Preferred - Familiarity with virtual meeting platforms and enrollment processes Preferred - Experience using Zoom Phone or similar dialing systems Experience in customer service, scheduling, call center, or administrative roles Qualifications Bilingual: Fluent in English and Spanish (spoken and written) – C1 English level Strong verbal communication skills with clear, professional tone Comfortable making high-volume outbound calls Strong organizational and multitasking abilities Proficiency with scheduling tools and Microsoft Excel Core competencies: Friendly, professional, and persuasive communication style High attention to detail and accountability Ability to handle objections and re-engage employees Strong time management and follow-through Team-oriented mindset with proactive communication