Service Project Manager- Signage and Lighting at Jones Sign

United States

As a Service Project Manager, you will lead the execution of sign and lighting service, repair and replacement projects from initiation through completion. This role is responsible for collecting and analyzing site and client requirements, defining accurate scopes of work, and sourcing, negotiating with, and managing a network of qualified subcontractors nationwide to deliver corrective maintenance, troubleshooting, and repair solutions. Success in this role requires proven experience managing high-volume, turnkey service projects, with a strong emphasis on attention to detail, proactive follow-through, and clear, effective communication.  The ideal candidate brings a customer-centric approach and the ability to efficiently manage multiple accounts and programs while consistently delivering high-quality results within specific service level agreements (SLAs). Service & Project Management * Coordinate and manage the full lifecycle of service requests— from determining scope of work and dispatch to repair completion and invoicing * Ensure all service projects are delivered on time, within scope, and within budget * Develop and manage project budgets, including labor, materials, equipment, and subcontracted services * Proactively manage changes in scope, scheduling, and cost while maintaining service continuity Client & Stakeholder Engagement * Serve as the primary point of contact for clients regarding sign and lighting service and repair needs * Provide consistent updates on project status, milestones, risks, and escalations * Deliver a high level of customer service through timely, professional communication * Anticipate evolving customer needs while protecting operational and financial objectives Operations & Vendor Coordination * Collaborate cross-functionally to deliver efficient break-fix, repair and replacement solutions to signage, lighting and EV charging stations projects * Build and maintain strong partnerships with vendors, electricians, installers, and service providers throughout the U.S. * Assign and delegate service tasks based on technician skill sets, workload, and priorities * Ensure compliance with service level agreements (SLAs) related to response times, quality, and documentation * Maintain accurate service records, including work orders, repair reports, photos, and closeout documentation * Troubleshoot and resolve service challenges using analytical and problem-solving skills * Ensure all repairs, service, replacement and installations meet quality and safety standards Qualifications * 2+ years of experience coordinating or managing field service, maintenance, repair and replacement projects of commercial signage, lighting, electrical, EV charging stations or similar industry required * Strong organizational and project management skills with the ability to manage multiple priorities and high volume * Demonstrated ability to manage budgets, timelines, and vendor relationships * Proficiency with MS Office software * Experience with Taskray, JobScope, Service Channel, Corrigo, Verisae, or any other related program.  * Excellent communication and customer service skills * Ability to problem-solve in fast-paced, service-oriented environments * Familiarity with service-level agreements (SLAs) and client-facing reporting Success in This Role Looks Like * You keep projects moving and deliver results on time and on budget, while making sure clients feel confident every step of the way * You build strong relationships that turn into happy, long-term clients * You work closely with vendors to keep things running smoothly and avoid surprises * You keep everyone in the loop with clear, proactive communication, so nothing falls through the cracks We are a leading sign company in the U.S. and provide an attractive benefit package: * Health & Well-being benefits * Paid Time Off * 401(k) plan with Company Match * Leading Edge Tools & Technology * YMCA Health & Fitness Membership * Education & Advancement Opportunities * Incentive Programs * Charitable Contributions Match * And More! Jones is an equal opportunity employer with a diverse workplace that promotes a culture of trust, respect, and transparent communication.