Director, Workforce AI & Automation at Kyndryl

Poland

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As the Director, Workforce AI & Automation, we are seeking an AI and automation leader to drive the design, development, and deployment of our workforce optimization engine. You will focus on translating our workforce strategy into scalable, production-grade systems by integrating our strategic platforms, automating decision workflows, and embedding AI into our core processes. As the leader of the team, you will be responsible for building and operationalizing solutions that identify workforce skill gaps, recommend actions (upskill, hire, or augment with contingent labor), and continuously improve through feedback and data. You will be a hands-on expert who thrives at the intersection of data science, engineering, and product development—someone who can take concepts from ideation to production and ensure they deliver measurable business impact. You will partner closely with workforce strategy, HR leadership, and technical teams to ensure our AI-driven solutions are robust, scalable, and aligned with business needs. Kyndryl is a global, largely remote company, where you will join People and Workforce Analytics professionals and work closely with senior leadership, HR partners, and cross-functional technical teams. You will play a critical role in transforming our workforce analytics capabilities into automated, intelligent systems that operate at enterprise scale. Your work will directly influence our enterprise strategy and operations and impact tens of thousands of employees. As the Director, Workforce AI and Automation you’ll be specifically responsible for: Leadership and Team Management: Lead, mentor, and manage a team of engineers, data scientists, and analysts focused on building AI-driven workforce systems. Foster a fast-moving, execution-oriented, and collaborative team environment with a strong focus on delivery and impact. Set clear goals and expectations, ensuring alignment with strategic priorities and holding the team accountable for production outcomes. Partner closely with Workforce Strategy leadership to align on priorities, roadmaps, and success metrics. Technical Expertise: Design and implement scalable data pipelines and automated workflows that integrate across HR, skills, and workforce planning platforms. Own the end-to-end lifecycle of machine learning systems, from development to deployment, monitoring, and continuous improvement. Develop and operationalize predictive and optimization models to support workforce planning and decision-making. Establish best practices for MLOps, data quality, model governance, and system reliability. Ensure systems are designed for scale, performance, and real-time or near real-time decision support where needed. Product and System Development: Translate workforce strategy and business requirements into robust, user-centric AI products and systems. Define system architecture, inputs, outputs, and feedback loops for the labor optimization engine. Build and manage a roadmap for automation and AI capabilities, prioritizing high-impact use cases. Continuously improve systems by incorporating user feedback, performance metrics, and evolving business needs. Identify opportunities to leverage emerging AI capabilities, including generative AI, to enhance workforce insights and recommendations. Strategic Planning: Partner with Workforce Strategy and HR leadership to operationalize the long-term vision for AI-driven workforce management. Identify and execute on opportunities to automate manual processes and improve efficiency across workforce planning and analytics. Stay current with advancements in AI, machine learning, and automation technologies, and apply them to drive innovation. Contribute to defining the future-state architecture and capabilities of Kyndryl’s workforce intelligence ecosystem. Stakeholder Engagement: Collaborate deeply with HR, operations, IT, and data teams to understand system requirements and ensure successful implementation. Communicate complex system designs and technical concepts to both technical and non-technical stakeholders. Drive adoption of AI-powered tools and systems by engaging stakeholders and demonstrating business value. Partner with senior leadership to translate system capabilities into strategic advantages for the organization. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Benefits for you Kyndryl Poland are proud to be certified last year by “Mamo Pracuj” foundation as Parents Friendly Employer. In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility. Kyndryl has a flexible working policy. Depending on the position there are a number of options including some home working opportunities. These ensure a better balance and improved flexibility both inside and outside of work for you. Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments. Our employees enjoy varying other options too: utilizing our Employee Assistance Program (with online consultants in law, tax, life events, psychology); opting in for the Retirement pension plan; using their company mobile for private use; and we have a Cafeteria platform, with Kyndryl benefits points. Of course, you can also take advantage of other great offerings: Private health card Life insurance package Multisport Card Discounts for Kyndryl employees A wide range of benefit options for parents and children Sports activities and team events Free language courses & many personal development possibilities Employee referral program Mindfulness and Yoga Classes These are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice. We are looking forward to seeing you join us! Information on how to report breaches of law at Kyndryl in connection with the Whistleblower Protection Act of June 14, 2024: https://preview.kyndryl.com/pl/pl/company/whistleblower-global-services?cde Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 10–12+ years of overall experience with 5+ years in AI/ML leadership roles Proven ability to lead and scale cross-functional teams (data science, engineering, analytics) Experience with Generative AI and LLM-based enterprise applications Familiarity with AI-driven recommendation systems and decision engines Demonstrated track record of delivering production-grade AI/ML systems end-to-end Strong expertise in machine learning, predictive modeling, and optimization techniques Hands-on experience building systems for recommendations and decision support Experience designing and implementing scalable data pipelines and workflows Deep understanding of MLOps including deployment, monitoring, and model governance Ability to design scalable, high-performance systems with real-time or near real-time capabilities Strong system architecture skills including defining inputs, outputs, and feedback loops Experience translating business needs into AI-driven products and solutions Strong product mindset with focus on user impact, iteration, and measurable outcomes Strong communication skills to simplify complex technical concepts Proven ability to drive adoption of AI solutions and demonstrate business value Experience applying analytics/AI to workforce planning, skills intelligence, or similar domains Preferred Skills and Experience Experience working with HR tech platforms (e.g., Workday, SuccessFactors) Background in workforce analytics, talent intelligence, or people analytics Experience operating in large, global, and matrixed organizations Strong knowledge of cloud platforms (AWS, Azure, or GCP) Experience with microservices architecture and API-driven systems Familiarity with streaming/data platforms (e.g., Kafka, Spark) Knowledge of operations research and advanced optimization techniques Experience building large-scale decision or optimization engines Experience owning AI/ML product or platform strategy Ability to influence senior leadership and drive strategic initiatives Proven ability to link AI solutions to measurable business ROI Experience working in remote/distributed team environments Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today! Can’t find a suitable job opening? Drop off your CV/Resume Drop off your CV/Resume and a Recruiter will reach out with related career information that match your experience and expertise. Sign up for Job Alerts Create your account and then sign up for job alerts. When new jobs become available that meet your criteria, you’ll be alerted right away! At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.