Senior Manager, Revenue Cycle Operations at MEDvidi

United States

<h3>Description</h3> <p><strong>MEDvidi</strong> is a nationwide telehealth mental health platform providing high-quality, evidence-based care to adults across 30+ states. We offer fully remote opportunities, strong clinical support, and flexible schedules for providers passionate about expanding access to mental health services.</p><p><strong>Senior Manager, Revenue Cycle Operations</strong></p><p>Remote – USA</p><p><strong>About the Position</strong></p><p>The <strong>Senior Manager, Revenue Cycle Operations</strong> is responsible for building, owning, and scaling MEDvidi’s end-to-end revenue cycle operations in a fast-growing, multi-state telehealth environment. This role will serve as a <strong>hands-on operator</strong> early on—owning core RCM workflows directly—while laying the foundation for a scalable, high-performing RCM organization.</p><p>This position requires a builder mindset, strong healthcare operations judgment, and the ability to operate autonomously in a dynamic, evolving environment. The Senior Manager will partner closely with Finance, Product, Medical Operations, and offshore teams to improve reimbursement outcomes, reduce cycle times, and drive operational excellence.</p><p><br/></p><p><br/></p> <h3>Requirements</h3> <p>● Bachelor’s degree in Business Administration, Healthcare Operations, Finance, Management, or a related field (Master’s preferred).</p><p>● 8–12+ years of healthcare operations experience, with deep exposure to Revenue Cycle Management in multi-state, high-growth, or highly regulated environments.</p><p>● Proven experience building, fixing, or re-architecting RCM workflows, not just managing mature or inherited systems.</p><p>● Strong working knowledge of claims submission, payment posting, denial management, payer follow-up, and reimbursement optimization.</p><p>● Experience operating as an individual contributor early on, with the ability to scale teams and processes over time.</p><p>● Demonstrated leadership managing distributed and/or offshore teams.</p><p>● Strong analytical background with comfort using dashboards, KPIs, and data-driven decision-making.</p><p>● Excellent communication, prioritization, and cross-functional collaboration skills.</p><p><br/></p><p><strong>Preferred Skills</strong></p><p>● Experience in telehealth, digital health, or health tech platforms.</p><p>● Familiarity with payer rules, credentialing workflows, provider enrollment, and reimbursement models.</p><p>● Experience partnering with Product and Engineering to automate workflows and improve tooling.</p><p>● Exposure to Lean, Six Sigma, or continuous process improvement methodologies.</p><p>● Experience scaling operations in organizations growing from ~50 to 300+ providers or employees.</p> <h3>Responsibilities</h3> <p><strong>Revenue Cycle Operations Leadership</strong></p><p>● Own and operate core RCM workflows as an individual contributor, including claims submission, payment posting, denial management, and payer follow-up.</p><p>● Build the foundation for a scalable revenue cycle function, establishing clear ownership, SOPs, and performance standards.</p><p>● Identify and resolve reimbursement bottlenecks, denials trends, and workflow inefficiencies.</p><p>● Hire, onboard, and eventually lead RCM team members as volume and complexity increase.</p><p>● Partner with Finance to improve cash flow visibility, unit economics, and forecasting accuracy.</p><p><strong>Workflow Design, Tooling &amp; Automation</strong></p><p>● Partner with Product and Engineering to optimize RCM tooling, reporting, and automation.</p><p>● Translate operational needs into clear system requirements that improve speed, accuracy, and scalability.</p><p>● Ensure workflows are designed to support multi-state expansion and payer growth.</p><p><strong>Offshore &amp; Operational Support</strong></p><p>● Lead and optimize offshore teams supporting RCM and related administrative functions.</p><p>● Establish productivity metrics, QA standards, and training programs to ensure consistent performance.</p><p>● Integrate offshore workflows with billing, credentialing, scheduling, and provider operations.</p><p><strong>Cross-Functional Partnership</strong></p><p>● Collaborate closely with Medical Operations to align clinical documentation practices with reimbursement requirements.</p><p>● Partner with Recruiting and Credentialing teams to ensure provider onboarding supports timely billing readiness.</p><p>● Work with BizOps and Finance on dashboards, KPIs, and executive reporting related to revenue cycle performance.</p><p><strong>Process Improvement, Scale &amp; Accountability</strong></p><p>● Drive continuous improvement across RCM workflows to reduce cycle times, increase collections, and stabilize operations.</p><p>● Build and maintain clear SOPs, escalation paths, and ownership models.</p><p>● Own outcomes—not just recommendations—and take accountability for revenue cycle performance.</p><p>● Support operational readiness for new state launches, new payers, and expanded clinical programs.</p><p><br/></p><p>Benefits:</p><ul><li>15 days/year of PTO</li><li>15 days/year of Sick Leave</li><li>4 Wellness Days</li><li>Paid federal holidays</li><li><strong>Healthcare insurance (medical, dental, and vision) </strong></li><li>401(k) with company match after 6 months of employment</li></ul><p><br/></p>