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MICHELIN KOREA

지역 : 전라/충청권 (지역내 광역시 포함)

(우대 사항 :거주지에 관계없이 담당 지역을 성실히 관리 가능한 분)

MISSION

To develop the TYREPLUS franchise by supporting assigned franchisees and increasing their business and profitability by the implementation of the TYREPLUS Business Processes, the TYREPLUS products & services offer and actions to help achieve the annual POS (point of sale) Business Plan.

KEY EXPECTED ACHIEVEMENTS

Ensure the sustainability of assigned franchisees, by creating, tracking and contributing to their Business Plan whilst ensuring their satisfaction with the franchise offer

1. Create and follow with the franchisee various action plans (audit, communication, training, business plan etc.) and manage the communication budgets of assigned franchisees.

Ensure that the POS comply with the TYREPLUS standard (external & internal signage) and Retail SOP (Standard Operating Procedures)

2. Support the correct implementation and appropriation of MARS (Master Application Retail Solution) in all POS

MAIN ACTIVITIES

1. Is the main liaison in the relationship between franchisee and franchisor encouraging and creating a positive relationship in all assigned POS, supporting them and providing the franchisee with answers directly (when it’s in their competence) or after talking with franchisor experts (ex. Technical questions)

2. Implement,  in all assigned POS, the TYREPLUS manuals and Franchise work instructions provided by the TYREPLUS Franchise Manager.

3. Set up with the franchisees an agreed upon yearly business plan covering volumes (units) and turnover for each product & service category.

4. Involve the Michelin Sales Force, where necessary,  and regularly follow up with all the assigned POS on the status of the yearly business plan, and propose corrective actions as needed.

5. Define with franchisees an annual training plan and ensure the plan is fulfilled.  Provide support for  staff training (commercial and technical)

6. Using the provided format, check the POS standards on every visit, thereby ensuring that the POS is in compliance with the TYREPLUS Define with the franchisees  action plans as a result of the previous TYREPLUS audit results and work to increase their audit score

7. Define agreed annual communication & publicity investment plan with franchiseesACTION PLANS GAP ANALYSIS:

8. Establishes a periodic formalized follow-up of the defined action plans and proposes corrective actions in case of gaps

REPORTS.

9. Establishes a report after each visit and provides feedback to the franchise manager and to his hierarchical manager.

10. Build and submit all reports required by TYREPLUS Franchise Consultant Manager.

11. Creates a monthly business activity report  and provides feedback to his manager(s)

12. Encourage the correct implementation and use of MARS as a basis for correct SOP work flow. Implement all actions needed to solve MARS tickets.

13. Ensure that all POS correctly implement all the TYREPLUS promotions: inform/ train the staff, point of purchase (POP) materials, MARS up to date.

14. Promote TYREPLUS products and services including TYREPLUS referential suppliers within the POS.

15. Analyze the franchisees’ zone of coverage and make recommendations as well as training in order to help to implement CRM.

16. Ensure resolution of customer complaints (covered by the service guarantee) which are channeled through the franchisor.

17. Share best practices among assigned franchisees.

18. Manages the Franchise Regional Meetings.

19. Ensure that the franchise royalty fees are collected on time and know the value of the fees being paid by the franchisee. Show the value of these fees through the AVS the franchise offer / Know the franchisees ambitions (short, medium, long-term), their succession plan and gather other general information of interest (competitor info. price info, product and services info, environmental and green issues etc.) /

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