Technical Account Manager (Technical Service Delivery) - remote in the US at Mirantis
United States
<h3>Company Description</h3><p>Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications.</p><p>By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment - on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.</p><h3>Job Description</h3><p>This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. As a Technical Account Manager (Technical Service Delivery), you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments.</p><p>This role guides clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth.</p><p>You will work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems. You will also lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long-term platform strategy.</p><p><strong>How success is measured</strong></p><ul><li>Strong SLA performance and a measurable reduction in escalations.</li><li>High client satisfaction (CSAT > 95%), driven by technical credibility and strategic guidance.</li><li>Fewer repeat incidents through proactive, systemic platform improvements.</li><li>Increased client confidence and effective adoption of Mirantis platforms.</li><li>Clear, actionable outcomes delivered in QBRs and strategic account sessions.</li></ul><h3>Qualifications</h3><ul><li>5+ years of experience in technical account management, service delivery, or similar client-facing, infrastructure-focused leadership roles.</li><li>Proven experience providing technical leadership and operational guidance for enterprise, regulated, or high-performance production environments, leveraging OpenStack, Kubernetes, and hybrid cloud infrastructure.</li><li>Strong understanding of core OpenStack components (Nova, Neutron, Cinder, Keystone, Glance), Linux systems, distributed systems, networking, and storage from a strategic, operational perspective.</li><li>Demonstrated ability to lead high-severity incidents, escalate appropriately, and communicate effectively with executives and engineering teams.</li><li>Ability to provide architectural guidance and strategic recommendations, including OS, hardware, and platform upgrades, balancing operational, technical, and business considerations.</li><li>Ability to provide proactive risk identification and mitigation guidance. </li></ul><h3>Additional Information</h3><p><strong>What does Mirantis offer you?</strong></p><ul><li>Work with an established Silicon Valley leader in the cloud infrastructure industry.</li><li>Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.</li><li>Be a part of cutting-edge, open-source innovation.</li><li>Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.</li><li>Receive a competitive compensation package with strong benefits plan</li></ul><p>We are a <a href="https://www.g2.com/reports/grid-report-for-container-management-spring-2022.embed?featured=mirantis-kubernetes-engine-formerly-docker-enterprise&secure%5Bgated_consumer%5D=7ed17484-74e3-4ce8-8ad6-b48b395fbf56&secure%5Btoken%5D=f4b909a5c1a2d1aa71dee93761486db5732a5b82abd47aa75f3353da41e3b92c&utm_campaign=gate-817340">Leader for Container Management</a> in G2 (#2 after AWS)!</p>
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