Google DialogFlow CCAI Engineer (with Python) at Miratech

Worldwide

<h3>Company Description</h3><p>Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. <br/> Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. </p><h3>Job Description</h3><p>We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement.</p><p><strong>Responsibilities:</strong></p><ul><li>Design and develop conversational AI solutions using Dialogflow ES/CX and Google generative playbooks.</li><li>Build and maintain dialog flows, intents, entities, and fulfillment services.</li><li>Develop Python-based middleware, backend services, and APIs to integrate bots with enterprise systems.</li><li>Optimize bot performance by implementing NLP best practices, context management, and error handling.</li><li>Collaborate with UX and business teams to define conversation design and user journeys.</li><li>Implement logging, monitoring, and analytics to track bot performance and improve customer experience.</li><li>Provide technical leadership, mentor junior developers, and perform code reviews.</li></ul><h3>Qualifications</h3><ul><li>4+ years of software development experience, with at least 3 years in Dialogflow ES/CX.</li><li>Strong programming experience in Python (Flask/FastAPI/Django).</li><li>Hands-on experience with Google Cloud Platform (GCP) services (CCAI, Pub/Sub,  Agentic AI, Cloud Functions, Cloud Run, BigQuery).</li><li>Expertise in designing and deploying RESTful APIs and webhooks for bot fulfillment.</li><li>Knowledge of NLP/NLU principles, speech-to-text, and text-to-speech integration.</li><li>Familiarity with third-party integrations (CRM, contact centers, databases, etc.).</li><li>Bachelor’s/Master’s in Computer Science, Engineering, or related field.</li><li>Experience with version control (Git), CI/CD pipelines, and Agile methodologies.</li><li>Strong debugging, problem-solving, and communication skills.</li></ul><p><strong>Nice to have:</strong></p><ul><li>Google ADK.</li></ul><p><strong>We offer:</strong></p><ul><li><strong>Culture of Relentless Performance:</strong> join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. </li><li><strong>Competitive Pay and Benefits:</strong> enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. </li><li><strong>Work From Anywhere Culture:</strong> make the most of the flexibility that comes with remote work. </li><li><strong>Growth Mindset:</strong> reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. </li><li><strong>Global Impact:</strong> collaborate on impactful projects for top global clients and shape the future of industries. </li><li><strong>Welcoming Multicultural Environment:</strong> be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. </li><li><strong>Social Sustainability Values:</strong> join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. </li></ul><p><em>* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.</em></p><h3>Additional Information</h3><p>All your information will be kept confidential according to EEO guidelines.</p>