Customer Experience Representative for Cryptocurrency at Mplus

Worldwide

<p>Have you ever heard about Bitcoin, Litecoin and Ethereum? Are you proud of your <strong>English language</strong> communication as well as problem-solving skills?</p><p>If learning about Cryptocurrencies while providing world-class customer support sounds interesting to you, see what your other <strong><u>duties and responsibilities would be:</u></strong><strong><em> </em></strong></p><ul><li>Responding to clients' inquiries</li><li>Answering phone calls, handling chat sessions and resolving support tickets</li><li>Recording customer interactions and profile/account changes</li><li>Providing assistance to other team members</li><li>Reporting most repetitive cases to superiors</li><li>Escalating cases to other departments when needed</li></ul><p><strong><u>What we expect from you</u><em>:</em></strong><em> </em></p><ul><li>Minimum High school diploma</li><li>Excellent knowledge of the <strong>English language</strong>, good speaking and writing skills</li><li>Good organizational skills</li><li>Ability of properly business communication with colleagues</li><li>Ability to empathize</li><li>Well-developed problem-solving skills</li><li>Willingness to work in shifts (06-14h, 14-22h, 22-06h)</li></ul><p><strong><u>What you will get from us</u><em>:</em></strong></p><ul><li>Remote model of work (1 week of training from the office, New Belgrade)</li><li>Opportunity to develop skills through paid training</li><li>Work in a large, international team</li><li>Private health insurance</li><li>Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)</li></ul><p><br/></p><p>There is no need for previous experience, as long as you are ready to learn and have fun during that process!</p><p>If you want to give yourself a try in the new role, apply and join us!</p><p><em>Only shortlisted candidates will be contacted. Good luck!</em></p>