Level 1 Technical Support at Mplus
Worldwide
<p>The<strong> Technical Support role</strong> is a business-essential role that serves as the frontline support for our clients, providing SaaS support.</p><p> <em>We're committed to bringing passion and customer focus to the business.</em></p><p><em><strong>Primary Responsibilities:</strong></em></p><ul><li>Provide technical support to customers in English through various channels such as phone, chat, and email</li><li>Support custom applications</li><li>Document and track customer inquiries and issues in our ticketing system</li><li>Collaborate with the Technical Support Team to escalate and resolve complex technical problems</li><li>Ensure a high level of customer satisfaction through excellent communication and problem-solving skills</li><li>Cross-train to support other functions within the department as business needs require</li></ul><p><em><strong>What we expect from you</strong></em><em>:</em></p><ul><li>Excellent English communication skills, both written and verbal</li><li>Strong knowledge of computer hardware, Windows OS software, networking IP functions, and computer systems</li><li>Prior technical support experience is preferred</li><li>Hospitality experience is beneficial</li><li>Ability to work effectively in a team and handle multiple tasks simultaneously</li><li><span>Flexibility to work shifts in our 24/7 operation (12 pm - 8 pm/ 12 am - 8 am / 4 am - 12 pm)</span></li></ul><p><em><strong>What you will get from us:</strong></em></p><ul><li>Possibility of a hybrid model of work after the training period</li><li>Paid training</li><li>Opportunity to work with a dynamic, fast-growing team</li><li>Private health insurance</li><li>Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries, FitPass...)</li></ul><p><span>If you are ready to contribute to this position, apply now</span><span> with your CV in English. We look forward to your application!</span></p><p><b>Note:</b><span> Only shortlisted candidates will be contacted. Best of luck!</span></p><p><br/></p>
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