Sales Operations Support Analyst at Mplus

Worldwide

We are looking for a colleague to join us as a <strong>Sales Ops Support Analyst</strong>!<br/>Check out the <em><strong>main duties</strong></em> of the position:<ul><li>Manage and support daily operations of the Contract Lifecycle Management (CLM) system, including DocuSign, ensuring efficient and compliant contract processes</li><li>Digitize, maintain, and enhance contract templates in close collaboration with the Legal department, business contract owners, and IT teams</li><li>Act as a liaison between business users and IT for contract workflow updates, system changes, and process improvements</li><li>Administer user access and permissions within the CLM system, including new user setup and role management</li><li>Provide functional support to sales teams and internal users for CLM and related sales tools, managing issues and escalations in line with defined Service Level Agreements (SLAs)</li><li>Monitor and manage incoming requests through shared email inboxes, ensuring timely resolution and proper escalation</li><li>Assist in resolving order-related exceptions by coordinating with accountable stakeholders</li><li>Support the CLM Product Owner by gathering business requirements, conducting User Acceptance Testing (UAT), and assisting with user training and rollout of new enhancements</li></ul><p><em><strong>What we expect from you:</strong></em></p><ul><li>Advanced knowledge of Microsoft Excel</li><li>Highly organized with multi-threaded tasks</li><li>Strong follow-up skills (proactive, detailed)</li><li>Sales support and account maintenance/management skills</li><li>Fluency in both written and spoken English language</li></ul><p><strong><em>What you will get from us:</em></strong></p><ul><li>Daily shift, 9 am to 5 pm (l<span>ast 4 working days in a month would be 2 pm - 10 pm shift)</span></li><li>Hybrid model of work</li><li>Opportunity to develop skills through organized training</li><li>Work in a large, international team</li><li>Work in modernly equipped offices located in the heart of the business centre in New Belgrade</li><li>Advancement opportunities/Career development</li><li><strong>This is a temporary engagement due to maternity leave</strong></li></ul><p><strong><br/></strong></p><p>If you want to give yourself a try in the new role, <span>apply with your CV in English and join us!</span> </p><p><strong>Note</strong>: Only shortlisted candidates will be contacted. Good luck!</p>