Director - Business Operations (Remote) at Neumo Holdings LLC
United States
<div><div><p id="isPasted"><strong><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Job Summary:</span></strong></p><p><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo is looking for a Director, Business Operations who will report directly to the GM/EVP of the Public Admin BU to oversee initiatives across all Finance & Tax and Forms business areas within the BU. This position will guide initiatives to enhance company profitability and efficiencies. The Director will be the principle liaison to the entire organization to facilitate timely execution of tasks and transformative actions to optimize operations while minimizing risk; to include assisting the BU in the development of operations processes & strategy, hiring, customer engagement, and execution of special projects as needed.</span></p><p><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Duties and Responsibilities:</strong></span></p><ul><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth. </li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Implement objectives that reflect the company’s business goals and identify opportunities for process improvement</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Assist in high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the teams</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Maintains a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc.</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Facilitates successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Drives continuous process improvement across sales and revenue functions</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Leads a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Works closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success </li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Aligns reporting, training, and incentive programs with performance management priorities</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Perform other duties as assigned</li></ul><p><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Education and Experience:</strong></span></p><ul><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus)</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>10+ years in State and local SW Services implementation and Support</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>5+ years of experience leading projects end-to-end that require strategic and creative thinking</li></ul><p><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Knowledge, Skills and Abilities:</strong></span></p><ul><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Experience in project SOW, pricing and contract review and implementation </li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel </li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>An innate drive to innovate and optimize the use of available resources</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change</li><li style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Travel expected 25% of time</li></ul><p style="margin-left:0in;" data-pasted="true"><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Work Environment</strong>:</span></p><div style="margin-left:0in;"><ul style="list-style-type: disc;"><li style='margin-left: 0in; font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Office setting with a moderate noise level.</li><li style='margin-left: 0in; font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>The employee will work at an individual workstation, using a telephone and computer.</li></ul></div><p style="margin-left:0in;"><br><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Physical Demands</strong>:</span></p><div style="margin-left:0in;"><ul style="list-style-type: disc;"><li style='margin-left: 0in; font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Must be able to remain seated for extended periods.</li><li style='margin-left: 0in; font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Regular use of a computer and other office machinery, such as printers and copy machines.</li><li style='margin-left: 0in; font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Occasional movement around the office.</li><li style='margin-left: 0in; font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Frequent communication via telephone.</li></ul></div><p style="margin-left:0in;"><br><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Neumo Summary:</strong></span></p><p style="margin-left:0in;"><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.</span></p><p style="margin-left:0in;"><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.</span></p><p style="margin-left:0in;"><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.</span></p><p style="margin-left:0in;"><em><span style='font-family: "times new roman", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</span></em></p><p><br></p></div></div>
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