Acquisition and Engagement Specialist at NIVA Health

South Africa

Join a role where customer service and wellness meet to create an exceptional experience for every patient. As a Wellness Engagement Specialist at NIVA Health, you won’t just be answering calls – you’ll be engaging with New Potential Patients, guiding them to make informed decisions about their journey to a new happier healthier life. This dynamic role combines customer service excellence with proactive wellness skills, allowing you to contribute to the company's growth while building relationships and helping create new opportunities every day. You’ll be part of a forward-thinking team where customer service and Patient Acquisition aren’t separate functions – they’re intertwined. Your ability to schedule New Patient appointments, overcome objections, and introduce NIVA Health’s services will directly impact our success. This isn’t anything like a traditional call center role – it’s a career opportunity that challenges you to grow both in service and in Engagement. DUTIES AND RESPONSIBILITIES Appointment Scheduling: Handle call volumes to and from New Leads, converting at calls into scheduled appointments, and showcasing your ability to drive both customer satisfaction and wellness success, using empathy and scripting. Acquisition Lead Generation: Beyond service, you’ll actively generate and qualify leads, turning new inquiries into growth opportunities that align with our goals and enhance the patient experience. Appointment Tracking: Ensure every appointment is scheduled with precision and that all patient information is meticulously updated. Your attention to detail will guarantee a seamless, efficient process that enhances the patient experience and supports team collaboration. Lead Engagement: Use your expertise in overcoming objections, providing product knowledge, and confidently promoting NIVA Health services, all while staying focused on patient needs and goals. KPI Performance: Consistently meet or surpass ACHIEVABLE sales targets and performance goals, all while upholding exceptional customer service standards, ensuring that every patient interaction is positive. Oh, and did we mention there’s a weekly Bonus? Team Collaboration: Collaborate closely with your team to achieve shared objectives, continuously honing your skills in both sales and service through ongoing training and teamwork, all while growing alongside a group of like-minded professionals. QUALIFICATIONS Strong Communication Skills: Naturally skilled in engaging with patients, you can communicate with empathy and understanding, ensuring each conversation is meaningful. You’ll also need strong verbal articulation skills, particularly when discussing the benefits of NIVA Health’s services and vitamins, overcoming objections, and building trust. Patient Acquisition and Engagement: Proven experience in both generating growth and customer service, particularly in appointment scheduling and lead turn over, is highly valuable. At NIVA Health, we go beyond traditional customer service in the medical field, driven by a passion to help patients achieve their health goals. Dual Mindset: A key to success in this role is the ability to effortlessly combine providing a world-class customer service experience with a results-oriented strategy focused on booking high-quality new patient appointments. By balancing both service and engagement, you'll build meaningful connections with patients, addressing their needs while simultaneously driving business success and contributing to the growth of NIVA Health. Multitasking & Organizational Skills: This role requires constant communication with patients via text or auto dialer, all while staying organized and focused on both service and appointment setting goals. You’ll also be entrusted with sensitive patient information and details. This takes care and precision, ensuring both the patient experience and data security are prioritized. EDUCATION AND EXPERIENCE Strength in areas like lead generation, dialer systems, appointment setting, Lead to booked scripting, and KPI structure are highly valued. If you’re eager to develop further, we’ll provide the training, support, and environment you need to reach new heights. High School Diploma WHY JOIN NIVA HEALTH? NIVA Health is more than just a place to work – it’s where your passion for helping others meets the opportunity to drive business growth. As an Engagement Specialist here, you will be empowered to take ownership of both the patient experience and your professional growth. With our supportive environment and growth-driven culture, this position offers an exciting opportunity to build your career and make a meaningful impact on both patients’ lives and the success of NIVA Health.